Senior Associate, Program Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The function of the Sr. Associate, Program Management is to provide assistance and support to the Program Manager/Asst. Program Manager with the management of the New Generation program of Newbuilds, special projects, or revitalization and refurbishment of vessels.  The Program Associate consults with internal clients in various departments (shore side and shipboard) to gather, analyze, and report data for recommended courses of action. Projects assigned are typically top priority, high profile, and multi-departmental initiatives for the organization and thus require continuous communication and interaction in a fast-paced environment with the Program Manager/Asst. Program Manager.  Manage all aspects of project planning, tracking, and status reporting.   

Essential Duties and Responsibilities:    

• Project management coordination to support the development, tracking/monitoring and reporting of several small to medium size special projects from inception to completion, ensuring on-time, on-budget delivery of project outputs. 
• Consults with design and brand teams to ensure executive direction and feedback are effectively implemented into the project.
• Interfaces with the RCCL European site office and shipyard teams to ensure alignment on executive deliverables.
• Utilizes project management tools and techniques to develop and maintain project scope.
• Administrates team meetings (attendees, agenda, and official minutes) and drafts reporting of project status for executive review.
• Plans, coordinates, and structures project management workshops, ensuring clear objectives are established, executive involvement is secured, and agreed-upon deliverables are met. 
• Consults with client to ascertain and define need or problem to obtain data required for solution.
• Conducts analysis & recommends solutions, based on gathered insight, to continuously improve methods and procedures in ways-of-working and utilizing best practices.
• Performs vendor consultations/assessments to monitor progress and ascertain and define problems and obtain solutions.
• Communicates effectively with outside vendors/contractors to ensure contracted deliverables are met in a timely fashion.
• Facilitates risk reviews and ensures adherence to the risk-centric ways of working for Miami-based workstreams.
• Aligns risk status and provides feedback on risk criticality as it relates to the entire project scope.
• Develops processing methods and practices for communicating project status to extended teams and executive management.
• Supports project teams in collection of quantitative/qualitative statistics, performs basic numerical analysis (financial, statistical). 

• Responsible for managing and resolving guarantee claims following project completion and vessel handover. Acts as the primary liaison between shipowners, contractors, vendors, and shipyard to track deficiencies, coordinate repairs, and ensure timely close-out in accordance with guarantee terms.
• Maintains detailed documentation, monitors response timelines, and verifies corrective work is completed to specification.
• Performs other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications:

• B.S. degree with a concentration in Business Administration, Management Information Systems, or a closely related discipline (Management Science, Industrial Engineering). 
• 3-6 years within a large corporation or consulting firm with 3-4 years in an office administration environment is required. 
• Equivalent combinations of education and experience may be considered. 
• Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization essential.
• Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management. 
• Excellent administrative, organizational and presentation skills. 
• Ability to multi-task in a fast-paced environment. 
• Ability to coherently define problems, collect data, establish facts, draw valid conclusions, and find pragmatic solutions to problems.  
• Knowledge of or some experience with process improvement methods & techniques.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze and interpret contracts, financial reports, legal documents, and government regulations.
• Ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, customers, vendors, shoreside and shipboard employees.
• Software: Proficiency in MS Word, Excel, PowerPoint, Visio, and Project required.
• Familiarity with email, internet applications and AutoCAD system essential

Physical Demands:

• The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc.
• The employee communicates, listens, compares variables, and assesses information.
• Specific vision abilities required by this job include close vision, and color vision.
• The employee regularly moves about the office complex, and may climb, descend, lift, or move 10 pounds.  

Work Environment:

• The environment includes office location, and/or moving inside/outside the office.
• A high noise level is possible if visiting shipboard, dry dock, newbuilding, or offsite locations. 
• Personal protective equipment will be provided as needed in these situations.

 We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.