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Accor

Global hotel management, franchising, loyalty programs

Hotel Specialist Apprentice

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeMunich, Germany€1.1k - €1.3k /moIn-person

About the Job

Requirements

  • Enjoys interacting with people and working with guests.
  • Is open, friendly, and service-oriented.
  • Works independently and reliably.
  • Is responsible and well organized.
  • Is willing to take on practical tasks.
  • Works well in a team and is willing to learn across different hotel departments.
  • Is motivated to develop and learn new things.

Responsibilities

  • Learn the different areas of hotel operations, gaining broad exposure to the hospitality industry.
  • At the front office, welcome and assist guests throughout their stay; learn check-in and check-out procedures, handle reservations, prepare offers, and help ensure guests feel welcome.
  • In reservations, process bookings, prepare individual offers, and answer guest questions about their stays.
  • Prepare and support the breakfast service, help ensure smooth operations, and learn about ordering and storing supplies.
  • Learn housekeeping operations and hotel cleanliness and quality standards, including helping inspect guest rooms and public areas.
  • Spend 6–8 weeks at a sister hotel to gain practical experience in banquet and restaurant service and learn about another hotel operation.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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