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Community Choice Financial Family of Brands

Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeLaredo, TX, USA$16 /hr

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least one year of experience in customer service, sales, or retail is required.
  • At least three months of supervisory, key holder, or relevant leadership experience is required.
  • Excellent verbal and written communication skills are required.
  • Proficiency in using phones, point-of-sale systems, Microsoft Office, and other computer systems is required.
  • Applicants must be at least 18 years old, or 19 in Alabama.
  • A background check is required, conducted and considered in accordance with applicable law.
  • Applicants must be able to meet the physical demands of the position, including remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
  • The position requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability.

Responsibilities

  • Offer financial services suited to customers’ needs to maximize customer success.
  • Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
  • Complete daily call campaigns to market services, build new business, nurture customer relationships, and further brand recognition and loyalty.
  • Oversee account management and recovery processes, including collection calls, while maintaining customer service to prevent losses and charged-off accounts.
  • Maintain customer information accurately and with integrity in the point-of-sale system.
  • When applicable, support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
  • When applicable, perform duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
  • Meet company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of the vault and cash drawer.
  • Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations; help conduct store audits, create reports, and compile financial data.
  • Monitor and maintain internal and external store appearance and cleanliness, address basic facility needs, and schedule maintenance services.
  • Work efficiently in a rapidly changing, fast-paced environment and handle multiple challenging tasks to meet individual and team performance standards.
  • Conduct additional tasks as directed by leadership.

Desired Qualifications

  • Management experience in retail, convenience store, grocery, finance, service, or related industries is preferred.
  • Experience in check cashing, document verification, and money order processing is preferred.
  • Bilingual English and Spanish ability is a plus and may be required at certain locations.
  • A valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday are preferred; mileage is compensated.

About the Company

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