Assistant Manager Guest Services - Front Office
About the job
- Must have thorough working knowledge of food and beverage service and front office operations, including food and beverage, front desk, reception and cashiering procedures, and reservations.
- Must have a strong understanding of each hotel department's functions; hotel facilities and physical layout; key personnel and their roles; daily functions and special events; and conventions and groups currently in-house or due to arrive.
- Must have a BHM degree and either three years of experience as a team leader or one year of experience as an Assistant Manager Guest Services.
- Assist in conducting training for food and beverage and front office employees.
- Attend to and direct daily front office operations as part of the team.
- Attend to credit problems.
- Perform other duties as directed by the Guest Service Manager.
- Assist the Director of Guest Services in formulating new procedures and directives to continually improve the Guest Service Department.
- Provide efficient, friendly, and professional service to guests.
- Lead by example when responding to guest requests and strive to provide total customer satisfaction.
- Take initiative to ensure customer interactions, internal or external, are positive and productive, and contact the manager when difficulties arise.
- Work with colleagues and management to meet department and hotel goals.
- Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency.
- Actively sell hotel promotions and facilities.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget