Accor

Global hotel management, franchising, loyalty programs

Responsable de restaurant / Maître d'hôtel

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeChalon-sur-Saône, FranceIn-person

About the Job

Requirements

Demonstrated commercial acumen.
Experience leading a team of approximately seven people.
At least two years of experience.
English language ability.

Responsibilities

Provide consistently professional, welcoming, and engaging service.
Direct and manage the point-of-sale team across all areas, ensuring service standards are followed.
Coordinate with other teams to support the success of the point of sale.
Handle customer issues and respond promptly and professionally.
Participate in recruiting and training colleagues.
Balance operational and administrative needs with colleagues' needs.
Organize regular team meetings.
Optimize revenue by regularly developing strategies, practices, and promotions with the food-and-beverage teams.
Know the menus thoroughly.
Manage the department budget.
Follow policies, procedures, and service standards applicable to the points of sale.
Follow all hygiene and safety policies when handling food and beverages.
Perform other assigned duties.

Description du poste

Proposer en permanence un service professionnel, avenant et attachant ;
Diriger et gérer l’équipe du point de vente dans tous les domaines en veillant au respect des standards de service ;
Travailler en coordination avec les autre équipes pour le succès de point de vente ;
Gérer les problèmes des clients et réagir de façon rapide et professionnelle ;
Participer au recrutement et à la formation des collègues ;
Équilibrer les besoins opérationnels, administratifs et les besoins des collègues ;
Organiser des réunions d’équipe à intervalles réguliers ;
Optimiser les revenus en élaborant régulièrement des stratégies, des pratiques et des promotions avec les équipes de la restauration ;
Connaître parfaitement les menus ;
Gérer le budget du département ;
Respecter les politiques, les procédures et les standards de service relatifs aux points de vente ;
Respecter toutes les politiques d’hygiène et de sécurité lors de la manipulation d’aliments et de boissons ;
Autres tâches, telles qu’assignées.

Qualifications

Sens commercial reconnu

Leader d'une équipe de 7 personnes ( env. 25000 couverts à l'année)

Expérience de 2 ans minimum

Anglais

Informations supplémentaires

CDI 35/39 heures

Salaire 2700.00 € brut + intéressements

prise de poste maximum 15 novembre 2026

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at Accor

See more jobs