IT Support Specialist
Confirmed live in the last 24 hours
WillowTree

501-1,000 employees

Mobile innovation agency
Company Overview
WillowTree wants to create beautiful digital products engineered to drive growth for the world's leading brands.
Consumer Goods
Consulting
Financial Services

Company Stage

N/A

Total Funding

N/A

Founded

2007

Headquarters

Charlottesville, Virginia

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-6%

2 year growth

9%
Locations
Charlottesville, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Python
JIRA
CategoriesNew
IT & Security
Software Engineering
Requirements
  • Experience providing second or third-tier IT technical support
  • An understanding of help desk ticketing systems (e.g. Jira Service Management)
  • Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
  • Ability to effectively communicate technical concepts to technical and non-technical end-users
  • You're extremely organized and possess a belief in documentation
  • A self-starter that can operate independently or collaboratively with IT colleagues across offices
  • An eye for detail and a drive to find root cause issues rather than just band-aid fixes
Responsibilities
  • Effectively work with technical and non-technical end-users to resolve software and hardware issues
  • Administer and support the latest versions of MacOS and Windows
  • Resolve A/V and conference room issues (Zoom, Meet, Webex, etc)
  • Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings
  • Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
  • Troubleshoot complex issues in person and virtually
  • Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
  • Manage accounts across multiple offices (e.g. G-Suite Console)
  • Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points)
Desired Qualifications
  • Experience working with a digital agency
  • Experience with Mist wireless systems or Meraki systems
  • Experience with Okta, Kandji, or 1Password
  • Experience with scripting languages such as Python, Bash, etc.