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Blue Cross NC ranks No. 4 in JD Power 2026 U.S. Healthcare Digital Experience Study. DURHAM, NC - Blue Cross and Blue Shield of North Carolina (Blue Cross NC) ranked No. 4 in the JD Power 2026 U.S. Healthcare Digital Experience Study (SM) in the Commercial Member Health Plan segment. The ranking reflects ongoing investments to make it easier for members to access information, navigate their coverage and manage their care digitally. JD Power evaluated the effectiveness of digital channels in members' overall health care experience. Its findings reveal more members are using Blue Cross NC's mobile app and digital tools to manage their health insurance. Whether checking benefits or finding care, members are relying more on these tools to meet everyday health care needs. Blue Cross NC has invested in several enhancements to ensure that it understands what matters most for members and provides meaningful information and experiences. "We used that data and feedback to help members quickly find what they need and get things done," said Emily Brannen, Vice President of Digital Strategy at Blue Cross NC. "Upgrades to the digital experience reflect what members told us they need to confidently manage their health insurance needs." Blue Cross NC's improvements to help members include: * Improved Member Portal: Simpler login and navigation help members quickly find coverage details and key information. * Digital Form Submission: Members can now submit forms digitally, including requests for nurse support and behavioral health referrals. * Modernized Payments: A streamlined payment experience with payment options like Apple Pay, Google Pay, PayPal and Venmo make it easier for members to manage and make payments. * Direct support: Secure chat with Blue Cross NC pharmacists helps members get answers to medication-related questions. * Faster appointment scheduling: New tools help members schedule care directly through the Find Care directory, including urgent care, primary care and behavioral health providers. "This ranking from JD Power reflects our focus on creating a simpler, more connected experience so members spend less time navigating their plan." said Brannen. About Blue Cross and Blue Shield of North Carolina Blue Cross and Blue Shield of North Carolina (Blue Cross NC), the leading not-for-profit health plan in North Carolina, is committed to improving the health and well-being of its customers and communities. Since 1933, the company has developed programs and initiatives that give North Carolinians the opportunity to live healthier lives. Blue Cross NC serves more than 4.1 million members, including approximately 1.2 million on behalf of other Blue Plans. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association. Visit Blue Cross NC online at www.bluecrossnc.com.

Blue Cross NC names Anita Brown-Graham as vice chair of Board of trustees; Eric Fletcher, Brian Fork and Andrew Mueller named to Board of trustees. DURHAM, N.C. - Blue Cross and Blue Shield of North Carolina (Blue Cross NC) announced the appointment of existing board member Anita Brown-Graham to vice chair of the Blue Cross NC board of trustees and CuraCor Solutions board of directors, the parent holding company of Blue Cross NC. Brown-Graham steps into this leadership role supporting Ned Curran, board chair of Blue Cross NC and CuraCor Solutions. Blue Cross NC also welcomes three new members to its board of trustees: Eric Fletcher, Brian Fork and Andrew Mueller, M.D. Fletcher, Fork and Mueller will also serve as members of the board of directors of CuraCor Solutions. These appointments reflect the organization's commitment to strong strategic guidance across its health care initiatives. The boards consist of community leaders with varied backgrounds in health care, education, business, and finance. "Anita's appointment as vice chair reflects her proven leadership and steady guidance during a period of continued transformation," said Blue Cross NC and CuraCor Solutions board chair Ned Curran. "Additionally, we are fortunate to welcome three board members whose backgrounds span health care delivery, public policy, and complex organizations. Together, this group strengthens our board's ability to provide thoughtful oversight and long-term strategic directions." Eric Fletcher Eric Fletcher is a partner at Brooks, Pierce, McLendon, Humphrey & Leonard, where he advises clients on complex litigation and matters at the intersection of law, public policy, and government. He previously served as General Counsel to former North Carolina Governor Roy Cooper, leading the Governor's legal strategy and advising on executive, legislative, and regulatory matters across state government. A North Carolina native, he holds a bachelor's degree with highest honors from the University of North Carolina at Chapel Hill and a Juris Doctor, magna cum laude, from Harvard Law School. Brian Fork Brian Fork is Chief Executive Officer of Hurricanes Holdings, LLC, where he oversees all business operations of the Carolina Hurricanes, Lenovo Center, and the mixed-use sports and entertainment district under development surrounding the arena. Prior to joining the Hurricanes, Fork served as Chief of Staff and General Counsel to North Carolina Senate President Pro Tempore Phil Berger, playing a lead role in negotiations on major state policy issues, economic development initiatives, and complex litigation matters. Fork holds a bachelor's degree from Davidson College and a Juris Doctor with honors from the University of North Carolina School of Law and currently serves on the Executive Committee of the Greater Raleigh Chamber of Commerce Board of Directors. Andrew Mueller Andrew Mueller, M.D., FAAFP, is President and Chief Executive Officer of MaineHealth, a not-for-profit integrated health system, where he leads system-wide strategy, operations, and financial performance across hospitals, physician practices, research, and a Medicare Advantage health plan. A board-certified family physician, Dr. Mueller brings deep experience in care delivery, value-based payment models, and health system transformation, having previously served as CEO of Centra Health and in senior leadership roles at Novant Health. Dr. Mueller earned his medical degree from the University of North Carolina School of Medicine and a bachelor's degree in electrical engineering from North Carolina State University. The governing board of CuraCor Solutions is composed solely of members of the governing board of Blue Cross NC. Blue Cross NC reorganized as a subsidiary of CuraCor Solutions, remaining a North Carolina-based, not-for-profit, mission-driven company, as authorized by the bipartisan Reorganization & Economic Development Act. This structure allows the organization to more quickly partner and invest in new health programs and technologies that benefit members and drive better, more affordable care for North Carolinians. About Blue Cross and Blue Shield of North Carolina Blue Cross and Blue Shield of North Carolina (Blue Cross NC), the leading not-for-profit health plan in North Carolina, is committed to improving the health and well-being of its customers and communities. Since 1933, the company has developed programs and initiatives that give North Carolinians the opportunity to live healthier lives. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association. Visit Blue Cross NC online at http://www.bluecrossnc.com. About CuraCor Solutions CuraCor Solutions is a not-for-profit holding company whose family of companies includes Blue Cross and Blue Shield of North Carolina, FastMed LLC, Brighton Healthplan Solutions, ACS Benefit Services (wholly owned subsidiaries), and affiliated entities Echo Health Ventures and Alo Solutions and Avance Care (not wholly owned). CuraCor helps companies nationwide grow and connect to make quality care simpler, more affordable, and easier to access - so that it works better for all. Learn more at www.curacor.com.