Vendor Operations Specialist - Retail DI Vendor Service
No salary listed
Mid
Bachelor's
Chengdu, Sichuan, China
In Person
Operations & LogisticsLogistics & Transportation
About the job
Requirements
- A bachelor's degree or equivalent is required.
- Experience in the logistics, freight forwarding, or supply chain industry as a broker or customs agent is required.
- English-language communication skills, both written and verbal, are required.
- Strong analytical abilities and confidence in using data are required.
- Ability to work proactively and independently, meet deadlines, and deliver projects and tasks is required.
Responsibilities
- Resolve vendor inquiries through internal case management systems across booking guidance, destination tracking, purchase order management, shipping documents, product and trade compliance, shipping order release, origin charges, and labeling requirements, maintaining a 100% response rate within 24 hours and 48-hour resolution targets.
- Manage internal tickets from cross-functional Amazon teams on origin logistics topics.
- Navigate booking systems, process shipment exception validations with retail teams, and coordinate with compliance teams to facilitate vendor documentation submission.
- Review chargeback waivers for accuracy and appropriateness while maintaining positive vendor relationships.
- Drive proactive vendor performance engagement through unbooked purchase order tracking, late booking and late delivery root-cause investigation, vendor order confirmation tracking, and shipping label upload compliance monitoring.
- Execute daily shipment exception approvals, accessorial charge approvals, fulfillment center rejection root-cause analysis, and customs clearance escalation management.
- Deliver structured vendor onboarding training sessions across all regions and manage vendor satisfaction surveys.
- Contribute to operational standardization through case handling process design, reason code framework development, escalation path definition with priority tiers and response service-level agreements, batch task intake and lifecycle management, and internal knowledge base maintenance.
- Build and maintain datasets and reporting for assigned metrics by translating business needs into data requirements, defining metric calculations, and validating logic before publishing results.
- Investigate data discrepancies end to end, identify whether the cause is in the analysis, data refresh, or underlying data logic, and raise fixes with data engineering partner teams.
- Use artificial intelligence and automation tools to reduce recurring manual work in reporting and case handling, and share reusable approaches with the team.
- Prepare inputs for recurring operational reporting, including weekly business reviews and monthly initiative and metric reviews, and explain drivers behind missed metric targets.
- Configure and maintain system settings for operational needs.
Desired Qualifications
- Experience with case management systems, vendor management platforms, or booking management systems in a logistics environment.
- Experience with international trade documentation, including commercial invoices, packing lists, sea waybills, forwarder's cargo receipts, and Harmonized Tariff Schedule classification.
- Experience with cross-border shipping processes, including customs clearance, trade compliance, and Incoterms such as FOB, FCA, and DDP.
- Experience delivering vendor training or in vendor performance management or vendor relationship management.
- Experience in process standardization, knowledge management, or operational workflow design.
- Experience with artificial intelligence or automation tools or process improvement methodologies.
About the company
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
Company Size
10,001+
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1994
Get referred to Amazon
See people who can refer or advise you
Simplify's Take
What believers are saying
- AI drives growth: AWS's AI and custom-chip sales each more than doubled, passing $25 billion a year by June 2026.
- Stock grants gained value: shares hit a record in August 2026, making Amazon the fifth company to reach $3 trillion.
- Ads are a third engine beside stores and AWS: they grew 26% to $19.8 billion in the June 2026 quarter.
What critics are saying
- AWS's lead is shrinking: in the June 2026 quarter, Google Cloud grew 82% and Microsoft's Azure 43%, versus AWS's 37%.
- Job security has slipped: Amazon cut 30,000 corporate jobs in October 2025 and January 2026 to reduce management layers.
- Expect five office days a week: Amazon ended its three-day hybrid policy for corporate staff in January 2025.
What makes Amazon unique
- Most of Amazon's profit comes from cloud: AWS made 21% of sales but 60% of operating profit in mid-2026.
- Amazon is America's biggest parcel carrier by volume: it handled 6.9 billion packages in 2025, more than the Postal Service.
- Writing matters more than slides: Amazon meetings open with silent reading of a six-page memo instead of PowerPoint.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours
- Company Equity