Senior Software Engineer @ Roku

Software Engineering (1)

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you.

About the Role

We are looking for a Senior Salesforce Engineer who can own complex customer support and service workflows end-to-end. This is not a config-only role and not a team-lead-by-title position. This role is for a strong individual contributor who can design, build, integrate, and stabilize enterprise-grade Service Cloud solutions with minimal direction.

What you'll be doing

Own Salesforce Service Cloud development for customer support platforms including case management, workflows, automations, and service analytics.
Design and implement scalable, production-grade Salesforce solutions using Apex, LWC, triggers, async processing, and APIs.
Translate ambiguous business problems into clear technical designs and durable implementations without supervision.
Build and manage complex data models, data migrations, and large-scale data operations with accuracy and performance in mind.
Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP, event-based, batch, or middleware-driven).
Drive system behavior around SLAs, entitlements, routing, escalation, automation, and service intelligence.
Identify platform limitations early and engineer around them instead of escalating excuses.
Debug and resolve high-impact production issues across data, integrations, automation, and security models.
Contribute to platform governance, performance optimization, and long-term maintainability.
Collaborate with Product, Support Ops, and Engineering peers

We're excited if you have

7+ years of hands-on Salesforce development experience in enterprise environments, operating as a strong, autonomous individual contributor.
Deep expertise in Salesforce engineering, including Apex, Lightning Web Components (LWC), Service Cloud, Salesforce APIs, SOQL/SOSL, governor limits, and performance optimization.
Strong experience with data-heavy systems, including data modeling, large-volume data loads, complex migrations, reconciliation, and ETL-style transformations.
Solid understanding of Salesforce security, sharing models, and permission architecture.
Hands-on experience with Git-based version control, CI/CD pipelines, and disciplined release practices.
Proven ability to work effectively in Agile environments without micromanagement.
Exposure to intelligent automation for customer support (case summarization, routing, recommendations) - Preferred
Experience with integration and data platforms such as MuleSoft, Boomi, or custom middleware - Preferred
Experience supporting high-volume customer support operations - Preferred
Salesforce certifications (Platform Developer I/II, Service Cloud Consultant) are a plus - Preferred
Salesforce Certified Service Cloud Consultant (or other cloud cert such as Sales Cloud, Field Service, Nonprofit Cloud) - Preferred
Experience integrating Amazon Connect with Salesforce (telephony/CTI, call routing, screen-pop, call logging) - Preferred
Salesforce Certified Agentforce Specialist - Preferred

#LI-SJ1

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [email protected].

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [email protected].

Senior Software Engineer

Salesforce

Roku

Teamwork makes the stream work.

Roku is changing how the world watches TV

About the team

About the Role

What you'll be doing

We're excited if you have

#LI-SJ1

Our Hybrid Work Approach

Benefits

Accommodations

The Roku Culture

Simplify's Take

What believers are saying

What critics are saying

What makes Roku unique

Your Connections

Benefits

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