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Hawthorne Residential Partners

Community Manager

Real Estate Property ManagementPosted on Nov 9
Full-timeRosemary Beach, FL, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED equivalent is required.
  • At least two years of property management experience, including Leasing Consultant and Assistant Community Manager experience, is required.
  • Six months of community manager experience in multifamily housing is highly preferred.
  • Experience with Yardi, Knock, and Microsoft software is highly preferred.
  • A valid driver's license is required.
  • A CAM, CAPS, real estate, and/or property management license is preferred.
  • The role requires communication skills to align the team, build trust, and work effectively with vendors, prospects, clients, and other teams.
  • The role requires the ability to interpret financial reports and make decisions while considering budget constraints.
  • The role requires the ability to resolve residential conflicts and disputes professionally.
  • The role requires a customer-focused approach to providing service to residents and prospects.
  • The role requires the ability to train and develop team members.
  • Evening and weekend availability may be required for resident events or community needs.

Responsibilities

  • Manage budgets, rent collection, and community financial reporting.
  • Oversee move-outs, deposit accounting, and delinquency tracking.
  • Maintain accurate records using platforms such as Yardi and Knock.
  • Ensure compliance with company policies and legal standards.
  • Conduct regular inspections to maintain curb appeal and property quality.
  • Drive leasing, renewals, and pricing strategies to meet occupancy goals.
  • Partner with maintenance on work orders and preventative care.
  • Oversee vendor services and ensure their quality, safety, and timeliness.
  • Build a positive team culture across the office and maintenance teams.
  • Hire, train, and coach team members to meet performance goals.
  • Host weekly team meetings to align on goals and celebrate achievements.
  • Lead with empathy while upholding accountability and standards.
  • Address escalated resident concerns professionally and with care.
  • Plan and lead resident events to increase satisfaction.
  • Monitor and respond to online reviews to manage the community's reputation.
  • Maintain communication with leadership and ownership groups.
  • Support leasing by conducting tours, responding to leads, and guiding prospects through the leasing process.
  • Identify prospect needs, showcase available homes, and invite prospects to join the community.
  • Ensure lease applications, renewals, and related documents are completed accurately and on time.
  • Meet occupancy goals through strong leasing performance and resident retention.
  • Create and manage content for the community's social media platforms to highlight resident events and promote engagement.
  • Ensure the office, amenities, and common areas are clean and welcoming.
  • Work a 40-hour schedule, with one weekday off each week; the leasing office is open Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturdays, 10:00 a.m. to 4:00 p.m.

Desired Qualifications

  • CAM, CAPS, real estate, and/or property management licenses are preferred.
  • Six months of community manager experience in multifamily housing is highly preferred.
  • Experience with Yardi, Knock, and Microsoft software is highly preferred.

About the Company

Hawthorne Residential Partners

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