Director – Technical Solutions Support Professionals

Job Description Summary

The Director, Technical Solutions Support Professionals (TSSP) leads a national team of TSSPs across all imaging modalities, driving clinical excellence, customer outcomes, operational consistency, and strategic growth initiatives. This leader is responsible for developing and executing the vision, standard work, onboarding, training, and performance framework for the TSSP organization while ensuring alignment with broader Commercial, Service, and Clinical Applications teams.

This role serves as a critical bridge between strategic customer engagement and operational execution, partnering closely with Care Alliance teams on strategic accounts and long-term partnerships, Clinical Applications leaders on workforce development and onboarding programs, Digital Solutions teams and Clinical Applications Specialists (CAS) to ensure a seamless customer experience.
The Director provides direct leadership for TSSPs and serves as a dotted-line leader for Imaging Advocates, creating a scalable operating model that maximizes customer value, accelerates innovation adoption, and supports growth across the imaging portfolio.
The successful candidate must be equally comfortable shaping long-term strategy, influencing senior stakeholders, and leading day-to-day operational execution.

Job Description

Roles and Responsibilities

• People Leadership
  • Lead, coach, and develop a multi-modality team of Technical Solutions Support Professionals (TSSPs).
  • Create a high-performance culture focused on customer success, innovation, accountability, and continuous improvement.
  • Establish talent development strategies, succession planning, and talent pipeline.
  • Provide dotted-line leadership and strategic direction for Imaging Advocates.
  • Foster collaboration across Clinical Applications, Service, Sales, Product, and Marketing teams.
• Operational Excellence & Standardization
  • Design and implement standard work, operating procedures, and performance expectations for the TSSP organization.
  • Develop scalable processes, tools, metrics, and governance models to improve consistency and effectiveness across modalities.
  • Define key performance indicators and establish mechanisms to measure business impact, customer outcomes, and operational efficiency.
  • Drive best-practice sharing and operational excellence initiatives across the TSSP network.
• Onboarding, Development & Training
  • Create and maintain a talent pipeline for these critical TSSP roles, building program awareness and sustainability.
  • Partner with Clinical Applications leadership to develop and standardize onboarding programs, competency models, and continuing education pathways for TSSPs.
  • Ensure consistent capability development across imaging modalities and customer engagement models.
• Strategic Customer & Partnership Support
  • Partner with commercial teams to support strategic customer relationships, enterprise agreements, and transformational healthcare partnerships.
  • Participate in deal development, solution design, and customer planning activities specific to clinical resource inclusion.
  • Help identify opportunities to expand value-added services and strengthen long-term customer partnerships.
• Clinical Applications & Customer Success Alignment
  • Develop integrated engagement models that create a seamless customer experience across TSSPs, CAS teams, and Imaging Advocates.
  • Identify and address gaps in customer adoption, workflow optimization, and clinical performance.
  • Serve as a voice of the customer to influence future service offerings and capability development.
• Strategic Planning & Innovation
  • Develop and execute a multi-year strategy for the evolution of the TSSP organization.
  • Lead transformation initiatives that improve scalability, customer experience, and operational effectiveness.
    

Required Qualifications

• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Minimum 10 years of experience in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership roles.
• Demonstrated experience leading cross-functional initiatives and influencing without direct authority.
• Experience working with strategic healthcare customers and executive stakeholders.
• Strong understanding of imaging operations, clinical workflows, and healthcare systems.
• Attention to detail and demonstrated ability to create, drive, and execute new processes and standard work.
• Willingness to travel 25%

Desired Characteristics

• Advanced degree (MBA, MHA, MS, or equivalent).
• Minimum 3 years of people leadership experience managing distributed and highly mobile teams.
• Experience leading clinical applications, customer success, workforce development, or healthcare consulting organizations.
• Multi-modality imaging experience.
• Experience supporting large IDN, academic, or enterprise healthcare partnerships.
• Knowledge of change management, operational excellence, and process improvement methodologies.
• Experience building scalable training, competency, and onboarding programs.
• Demonstrated ability to balance strategic thinking with operational execution.
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

#LI-PA1

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $140,000.00-$210,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: diciembre 11, 2026