IT & Security (1)

Overview

*Candidates must be located in or near Chandler, Arizona with the willingness to work on-site 5 days a week*

As a Sr Configuration Center Technician, you will be responsible for working on multi-customer, multivendor configuration projects as an individual or part of a team. This is a technician role in a light industrial I.T. warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Sr Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. The position will be involved in data entry for status and reporting information. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met

Your Impact

The essential functions of this position include:

Configuration Project Management

Follow detailed specifications for the setup, configuration and testing of customer equipment
Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment)
Configure customer equipment as appropriate to projects
Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments
Track and record inventory required for projects
Prepare configured equipment for shipment
Data management involving configuration status, schedules and project deliverables
Assist as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes
Limited Field Technician support may be required for installation, training, scope definition, or as back up for the project team resources. Occasional travel may be required.

Customer and Vendor Interface and Communication

Develop a thorough understanding of the customer's configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed
Document and troubleshoot vendor equipment exceptions (DOA and damaged)
Participate in project-related meetings as needed
Assist with job status reporting via Microsoft Office and other Bailiwick tools
Contribute to process documentation

Communication

Effectively communicates throughout the organization
Takes direction accurately and provide constructive feedback when appropriate

Interpersonal Relationships

Establish and maintain interpersonal relationships - developing constructive and cooperative working relationships with others, and maintaining them over time:
- Project Teams
- Warehouse Department

Qualifications

Bachelor’s Degree or equivalent related experience
Strong troubleshooting skills and knowledge of various operating systems, including Microsoft Windows Server, Linux, and VMware Hypervisor
Basic PC troubleshooting skills and knowledge of various Microsoft operating systems
Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
Experience with rack and stack, labeling, and cabling is required
Configuration Lab experience a plus
Field installation experience involving low voltage infrastructure a plus
Proficiency in the Microsoft Suite tools
Physically able to lift PCs, servers, peripherals and network equipment
Ability to communicate effectively across multiple departments
Ability to accurately track, troubleshoot and problem solve
Enthusiastic with exceptional organizational skills
Ability to manage one's own time effectively
Proven quality assurance aptitude
LAN / WAN certifications a plus
Microsoft Certifications a plus
CCNA or other related certifications a plus

Position Specifics

The initial base salary range for this position is expected to be between $28.90 and $36.05 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

Sr. Configuration Center Technician

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