Octal Philippines

Senior Team Leader

Customer SupportConfirmed live in the last 24 hours

Full-timeManila, Metro Manila, PhilippinesNo salary listed

A bachelor's degree in IT, Business, or a related field, or equivalent experience.
At least 2 years of experience in technical support; experience in SaaS, ERP, or property technology is preferred.
Experience supporting complex products such as OneSite, Accounting, or CRM tools.
At least 2 years of experience as a Technical Coach or in an equivalent role.
Experience with Python, AI tools, automation, or scripting is preferred.
Learn2Lead or Lead2Succeed certification.
Coaching certification.
Proven experience in performance coaching in a metric-driven environment.
At least 1 year in a coaching, training, or leadership role.
Ability to work in a fast-paced, customer-focused support environment.
Availability for occasional overtime or on-call support during critical periods.

Lead technical enablement and performance coaching across Technical Coaches and/or frontline Customer Support agents handling complex products such as OneSite, Knock, and Accounting.
Ensure agents and coaches meet operational key performance indicators, deliver high-quality resolutions, and continuously improve.
Bridge technical expertise, coaching excellence, and operational performance.
Drive innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance delivery support.

Octal Philippines Inc. · Manila City, Philippines (Hybrid) · Full-time · Posted 2026-10-31

Salary: unknown currency 1,000,000–1,300,000

Workplace: hybrid

The Senior Technical Coach leads technical enablement and performance coaching across both

Technical Coaches and/or frontline Customer Support agents handling complex products (e.g.,

OneSite, Knock, Accounting). This role expands beyond technical coaching into direct

performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality

resolutions, and continuously improve. The role is responsible for bridging technical expertise,

coaching excellence, and operational performance, while also driving innovation through AI

enablement, including coding, automation, and development of agentic AI solutions to enhance

delivery support.

Required:

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)

• 2+ years in technical support (SaaS, ERP, or property tech preferred)

• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)

• Minimum 2 years experience as Technical Coach or equivalent role

• Experience in Phyton, AI tools, automation, or scripting Preferred

• Certification in Learn2Lead / Lead2Succeed

• Coaching Certification

• Proven experience in performance coaching in a metric-driven environment

• 1 year plus in coaching, training, or leadership role Work Environment

• Fast-paced, customer-focused support environment.

• Hybrid work setup

• Occasional overtime or on-call support during critical periods

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