Real Estate Operations Coordinator
Posted on 3/14/2024
PLACE

201-500 employees

Comprehensive real estate services and technology platform
Company Overview
PLACE is a comprehensive technology and business services platform that simplifies the real estate process for consumers and agents alike, offering a one-stop solution for buying, selling, maintaining, and investing in properties. The company's proprietary technology allows agents to offload up to 75% of their operational tasks, enabling them to focus on providing high-quality advisory services to their clients. With a focus on relationships over transactions, PLACE provides a range of services including accounting, human resources, legal, design, marketing, and talent acquisition, and offers employee-like benefits to its agents, a rarity in the real estate industry.
Real Estate

Company Stage

Series A

Total Funding

$100M

Founded

2020

Headquarters

Bellingham, Washington

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

4%

2 year growth

128%
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Real Estate
Operations & Logistics
Real Estate Marketing
Real Estate Property Management
Real Estate Sales
Requirements
  • Self-starter and self-motivated
  • Concerned about doing things the right way
  • Take extreme ownership of responsibilities and tasks
  • Notice and take pride in the details
  • Learning-based and growth-minded
  • Team player who can interact with varying types of personalities within a group
  • Tech savvy and a willingness to learn new systems
  • Positive and direct communication, both written and verbal
  • Proven ability to lead yourself and others with conviction
  • Owning projects once asked to do them and initiating follow up with status updates to the team operator
  • Ability and desire to focus on one task for at least an hour during time blocks
  • Ability to problem solve and use critical thinking daily
  • Have a “do whatever it takes” mentality
  • Proactive vs. reactive
  • Impeccably organized
  • Knowledge of basic office suite software and calendaring systems
  • Excellent time management skills
  • Calm and motivated under pressure
  • Have patience with a high volume, detailed role
  • Use social media for the benefit of the company as an ambassador
  • Flexible and adaptable
  • 1+ years experience in an operations/administrative role
  • GA real estate license and real estate experience is not required but preferred.
  • Experience and comfort with speaking to clients and vendors over the phone and in person
Responsibilities
  • Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
  • Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers, as needed.
  • Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for the Team Operator.
  • Own the agent onboarding and retention process, including holding training events in person and virtually.
  • Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
  • Follow the systems to ensure agent productivity, making adjustments as needed to improve efficiencies.
  • Plan and execute a minimum of 4 client events per year and monthly agent events that are done at a high level to drive business referrals.
  • Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
  • Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
  • Provide a world class client experience for clients through phone and email on behalf of the team through contract and beyond.
  • Manage the listing launch and contract to close process for all transactions, including overseeing a virtual assistant that completes most of the process.
  • Coordinate photography, staging, sign installation, and other listing launch functions, as needed.
  • Commit to weekly 1:1 coaching sessions, PLACE training, and Brivity training.