Night Audit Supervisor

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Night Auditor Supervisor is primarily responsible for the nightly balancing of hotel charges and revenue at E11EVEN Club Hotel & Residences. While maintaining a professional image, the Night Auditor Supervisor identifies, shows sensitivity to, and responds to all guest needs safely and promptly to ensure complete satisfaction. In addition, the Night Auditor Supervisor supervises the overnight Front Desk team, ensuring service standards, accurate cash handling, and smooth operations throughout the night.

Responsibilities

• Greet guests and check them into the hotel following established procedures, including, but not limited to, ensuring all necessary information is received and entered into the system.
• Provide superior service to all internal and external customers, following the company’s etiquette guidelines as outlined in the employee handbook.
• Audit and balance room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue, and online reservations.
• Complete and transmit daily management and accounting reports and supporting documentation, including the transmittal of credit card batches.
• Run various system reports at the beginning and end of each shift.
• Take payments, post charges, enter amounts into the system, and balance accounts at the end of each shift.
• Act as the hotel system, operations, and emergency liaison during night hours, and perform all guest service functions.
• Answer a variety of guest questions and handle routine problems, referring more unusual or difficult problems to the Manager on Duty or other appropriate staff members.
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Supervise the overnight Front Desk team, assigning tasks, monitoring performance, and ensuring all service standards and procedures are followed.
• Conduct shift briefings and ensure a thorough handover to and from the evening and morning shifts, communicating arrivals, VIPs, special requests, and outstanding issues.
• Train and coach overnight Front Desk Agents on check-in and check-out procedures, OPERA PMS, cash handling, and night audit tasks.
• Audit Front Desk Agents’ cash banks and shift reports, and resolve or escalate any discrepancies.
• Monitor room availability, late arrivals, and overbooking situations, and assist with guest relocation in coordination with Front Office management.
• Serve as the point of escalation for guest complaints and service issues during the overnight shift, resolving them or referring them to the Manager on Duty as needed.
• Document performance concerns, incidents, and significant events in the shift log, and report them to the Night Manager.
• Maintain knowledge of daily activities in and around the hotel and the surrounding area.
• Assist in the general maintenance and inventory of Front Office equipment and supplies.
• Perform other related duties as assigned by management.

Qualifications

• High school or equivalent education required.
• Two to three (2-3) years of experience as a Front Desk Agent or Night Auditor in the luxury hospitality industry, including lead or supervisory experience preferred.
• Proficient in OPERA PMS and Microsoft Office Suite.
• Demonstrated leadership skills, with the ability to supervise and motivate a team.
• Basic typing skills with computer data entry experience.
• Basic reading, spelling, and math skills.
• Commitment to excellence and high standards.
• Excellent customer service skills, with the ability to deal courteously and efficiently with guests and other personnel.
• Ability to converse clearly and comfortably with many different types of people.
• Ability to learn a variety of information about the hotel’s facilities, as well as general information about the area.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to work overnight shifts, including weekends and holidays.
• Bilingual skills a plus.

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on 11/8/2026 and will remain open for at least 60 days.