Credit and Collections Specialist

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you!

About The Role:

We are currently seeking a Credit and Collections Specialist. This position is responsible for the collection of accounts receivables of a portfolio of Sales customers. This role will monitor customers’ overall payment activities that include payment of invoices, account reconciliation and deduction management, which includes filing charge backs to customers. Strive to minimize days sales outstanding, bad debt write-offs and maximize cash receipts while being sensitive to the needs/requirements of both internal and external customers. Participate in required weekly and monthly reporting on Accounts receivables analysis.

What you’re responsible for:

• Manage the collection and reconciliation of a set portfolio and meeting companies and credit department assigned KPI’s including assigned DSO, % of overdue Accounts Receivable.
• Prepare cash forecasting, collect accounts receivable for assigned region & submit statements to customers.
• Follow up on accounts with past due balances and solicit help from Credit Manager and Sales force if required on delinquent or disputed items.
• Audit daily cash receipts to aged trial balance to maintain accuracy of customer accounts.
• Audit deductions and payment shortages. Investigate un-allowed deductions and follow up on paybacks. 
• Coordinate with other department personnel to ensure that customers’ credit memo requests are reviewed for processing or decline. Ensure final decision is communicated properly to the customers to minimize deductions on Accounts Receivable.
• Maintain accurate and complete records of collection activities and link all correspondence to pending line items.
• Support the dispute resolution process as required including gathering of relevant dispute information and collecting on all rejected claims, which are assigned for paybacks by customer.
• Validate major accounts post audit claims requests in a timely manner and follow up with related department on credit issuance or communicate to customer the reason for decline with supportive documentation before the expiring date of rejection.
• Generate reports pertaining to own portfolio for overdue AR line items, Investigate & report arrears reason for each line item.

To join our team:

• University degree or College equivalent in Business Administration or a related field.
• 2+ years of related experience in accounting or credit field preferred.
• Proficiency in Excel, Outlook, and SAP/ERP is an asset.
• Strong customer service, negotiation problem solving and analytical skills.
• Detailed understanding of the collection process from sale through to billing and financial reporting.
• Some industry knowledge of accounts receivable practices, procedures, processes and terminology.
• The ability to work with others, including all levels of staff, and customers with opposing views to accept/recommend payment plans and final resolution for disputes.
• The ability to write, read, interpret and acts on proper understanding of collection issues based on corporate collection standard as well as on unique situations.
• Ability to make professional presentations and to communicate in writing, or orally, detailed account history analysis, status and a recommendation for a quick action.
• Ability to identify high risk/past due accounts and recommend appropriate action.

Let's Talk Perks 

The salary for this role is $55k - $60K plus bonus, your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way.  What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.