Banner Health

Nonprofit health system operating hospitals

Patient Access Services Scheduler/Registration Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeCasper, WY, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Requires proficiency typically achieved in two years as a registration representative, auditor, in medical office operations, and/or experience in healthcare insurance and billing.
Business skills and experience in the assigned work area are required.
Must be detail-oriented and able to manage priorities while maintaining high productivity standards with minimal errors.
Advanced abilities using common office software, word processing, spreadsheet, and database software are required.
Must be able to manage multiple tasks simultaneously with minimal supervision and work independently.
Organizational, human relations, and communication skills are required.
Must have patient access or medical/health registration experience.

Responsibilities

Schedule and financially clear patients for outpatient, inpatient, or recurring procedures in one continuous workflow.
Receive complete and valid physician orders and schedule procedures using computerized scheduling systems, applying physician preferences and patient needs related to diagnosis or age, and resolving scheduling conflicts as needed.
Enter required patient information into the computerized scheduling system, prepare charts and manage files within regulatory requirements as needed, and document patient reschedules.
Prioritize the daily workload and work with ordering providers and/or payers to clear patient accounts before the date of service while meeting productivity standards.
Educate patients or their agents about services, including procedure preparation, and answer questions or refer them to clinical staff as appropriate.
Verify, understand, and explain insurance benefits; create accurate patient estimates using estimator tools; educate patients about benefits and estimates; collect patient responsibility; and assist with financing options or payment plans when needed.
Follow escalation protocols for accounts that do not meet financial clearance standards, coordinating with the ordering physician, scheduling departments, and hospital CMO.
Meet monthly individual collection targets set by management.
Conduct customer-friendly phone interactions, answer inquiries promptly and professionally, and support a positive patient experience.
Obtain and/or validate authorizations for scheduled procedures as needed.
Complete or attend required training, education sessions, and facility department meetings, and adhere to organizational policies and procedures relevant to the location and job scope.
Recommend workflow or patient-experience improvements and participate in facility strategy sessions to improve throughput or provider experience as needed.
Greet patients, verify identity using positive identification protocols, verify insurance, and process registration accurately and compassionately.
Collect patient financial liability and assist with financial counseling as needed.
Maintain accurate, secure, and compliant documentation.
Collaborate with clinical teams to improve patient flow and satisfaction.
Use multiple systems to support patient intake and record-keeping.

Desired Qualifications

An associate’s degree in Business Management or equivalent is preferred.
Certification in CRCR and/or CHAA is preferred.
Additional related education and/or experience is preferred.
Experience in patient access, scheduling, or front-office healthcare is preferred, though the employer will train the right person.

Primary City/State:

Casper, Wyoming

Department Name:

Central Scheduling-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Additional Job Description

Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
Collect patient financial liability and assist with financial counseling where needed.
Ensure all documentation is accurate, secure, and compliant.
Collaborate with clinical teams to optimize patient flow and satisfaction.
Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Must have Patient Access or Medical/Health registration experience.

This position includes verifying insurances, obtaining critical patient information and providing financial counseling to patients prior to date of service.

Hours and Schedule:

Schedule: Monday - Friday 7:00am to 4:30pm; shifts would fall between these hours.

Apply Today!

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures in one continuous workflow. Accurately schedules for a range of services as well as registration tools to complete all points of registration, ABN's, patient liability estimates, financial counseling and collections for scheduled services.

CORE FUNCTIONS

1. Receives complete and valid physician orders for scheduling. Uses department procedures and training to schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems. Displays competency for physician preferences, special needs related to the diagnosis or age of the patient. Resolves scheduling conflicts, as needed.

2. Enters all required patient information in computerized scheduling system. May prepare charts and manages files within regulatory requirements. Documents all information regarding patient re-schedules.

3. Demonstrates the ability to prioritize workload in order to accurately complete daily work list. This may include working with the ordering provider and/or payer to fully clear a patient's account prior to the date of service. Maintains daily focus on attaining productivity standards.

4. May verbally educate patients or patient’s agent regarding the service(s) they will receive when necessary. This includes but may not be limited to prep for procedure. Responds to diverse questions and/or refers to appropriate clinical staff as situationally appropriate.

5. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, understands and explains insurance benefits. Accurately creates patient estimates for services rendered using estimator tools. Educates patients on insurance benefits and estimate. Collects patient responsibility. Assists patients with financing options and/or set payment plans for all patients that are not able to pay their full liability at the time of service. Follows escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments and hospital CMO for resolution. Consistently meets monthly individual collection targets as determined by management.

6. Conducts customer friendly interactions over the phone, demonstrating a positive patient experience through effective communication. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Answers all telephone inquiries in a timely and professional manner.

7. May obtain and/or validate authorizations for scheduled procedures.

8. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and time frames. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.

9. Recommends new approaches for enhancing workflow, and/or patient experience. May participate in facility strategy session to improve throughput for scheduled services and/or provider experience. Performs other duties as assigned by management.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Requires a proficiency level typically achieved in two years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing.

Business skills and experience in the assigned work area are required. Must be detail oriented and able to manage priorities. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management or equivalent preferred.

Certification in CRCR and/or CHAA preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

About the Company

Banner Health

Nonprofit health system operating hospitals

Banner Health is a nonprofit health care system operating a large network of hospitals, clinics and home- and long-term-care services across six Western states. It runs 33 acute-care hospitals, Banner Health Network, university medicine programs and a mix of urgent care, family clinics, home care, hospice, pharmacies and a nursing registry to provide coordinated care. Its network links hospitals, physician groups and care sites to guide patients through primary, specialty, inpatient and end-of-life services, aiming to simplify transitions between care settings. Its goal is to improve community health by delivering broad, accessible, coordinated care and reinvesting profits into health services and community programs.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Phoenix, AZ
Founded: 1999

Recently Posted Jobs

Explore more opportunities at Banner Health

See more jobs