Senior Data Analyst

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a best in class, seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Overview

We are looking for a meticulous Senior Data Analyst with exceptional skills in data analytics and reporting to join our team. This role will serve as a vital link between our business intelligence team, commercial, and client success departments. The Senior Data Analyst will collaborate closely with both internal and client-facing teams to ensure seamless alignment across all analytics initiatives, performance measurement, and key insights. Reporting directly to the Executive Director of Data Strategy, this position is an integral part of the iBIDADS team. 

Data Management & Analytics Support:

• Build, develop, and maintain datasets to support automated reporting solutions and program performance measurement, ensuring alignment with established SLAs.
• Support commercial teams with data needs for performance reviews, business planning activities, and newly onboarded business.
• Conduct ad hoc analysis to investigate and resolve program issues, providing critical support during QBR, Business Planning, and Launch Execution.
• Manage third-party data integration and analysis, including shipping analytics and return-to-sender reconciliation processes.

Program Performance Analytics:

• Design and implement internal and client-facing program performance datasets, tracking and analyzing key SLA measurements and program KPIs.
• Co-develop dashboards that visualize program performance trends, providing data-driven insights to client-facing teams and internal operational support.
• Collaborate with both internal operations and client-facing BI teams to ensure consistent metrics and reporting.
• Provide data-driven insights to the commercial and internal teams

Cross-Functional Collaboration:

• Partner with internal and customer-facing BI departments on healthcare analytics initiatives, supporting the internal operations excellence team and commercial team with key performance insights.
• Ensure consistent data definitions and metrics across both BI functions, contributing to monetization opportunities through consulting and data products.
• Work closely with Product Engineering to ensure product features, enhancements, and changes are reflected in the datasets

Data Quality & Governance:

• Ensure accuracy, reliability, and security of all performance data, implementing data validation processes and quality control measures.
• Document data lineage and maintain data dictionaries, collaborating with stakeholders to define business rules and metrics.
• Stay updated with industry trends and best practices to continuously improve data management and analytics processes.

Requirements

Required Qualifications:

• Bachelor's degree in Data Analytics, Statistics, or a related field.
• 10+ years of experience in data analysis, with at least 3 years focused on healthcare reporting.
• Advanced skills in SQL and Python, with experience in database management.
• Proficiency in data visualization tools such as Tableau, Looker, Metabase, Domo, or similar.
• Strong understanding of healthcare metrics and reporting requirements.
• Experience supporting commercial and operations teams with program performance and identification of opportunities.
• Excellent problem-solving skills and attention to detail.
• Deep passion for data, analytics, and a natural curiosity to explore and extract key insights.

Preferred Qualifications:

• Experience in the healthcare industry.
• Proficiency in R for data manipulation.
• Knowledge of data warehouse concepts and ETL processes.
• Understanding of SLA management and performance metrics.
• Experience working in dual-focused BI environments (internal and client-facing).
• Familiarity with pharmacy management systems and logistics data.
• Experience with data transfer agreements, data use agreements, and third-party data integration.
• Experience with cloud-based data platforms.

Personal Attributes:

• Natural curiosity about data and its business implications.
• Strong desire to track and improve program performance.
• Can-do attitude with a passion for solving complex problems.
• Detail-oriented with a commitment to data accuracy and quality.
• Excellent communication skills to translate technical findings to business stakeholders.
• Self-motivated with the ability to work independently and as part of a team.
• Team player willing to go the extra mile to support organizational goals.
• Adaptable and responsive during high-pressure periods like launches, business planning, and quarterly reporting.
• Commitment to continuous learning and staying updated with industry trends.

What Success Looks Like:

• The commercial team consistently receives accurate, timely data for program management and performance.
• Client-facing teams leverage insights to enhance customer relationships and drive business growth.
• SLAs are consistently met for all reporting requirements, ensuring high standards of service.
• New programs are seamlessly integrated into reporting and data systems.
• Continuous improvement of data processes and reporting efficiency is achieved.
• Seamless collaboration between internal and client-facing BI functions is maintained.
• Operational metrics are effectively tracked and analyzed to drive commercial success and program performance.
• Data sources are effectively integrated and governed, ensuring data quality and reliability.
• Data security and privacy are maintained, ensuring compliance with relevant regulations.
• Innovation and staying updated with industry trends are prioritized to maintain a competitive edge.
• User satisfaction and feedback are actively sought and incorporated to continuously improve data solutions.

Employment Classification

Status: Full-time
FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.