Welcome Desk Agent

W London

At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.

As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

What you’ll do

Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports, identify any special requests, and check reports for accuracy
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures

Our benefits

Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
Service Charge - Paid each month!
Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform Provided - Dry cleaning included.
Company Pension Scheme – Save for your future.
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate - Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
Events - Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts – 30% discount in our Away Spa

Eligibility to work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): GBP 13.42 Hourly salary

Marriott International

Welcome Desk Agent

About the Job

Requirements

Responsibilities

About the Company

Marriott International

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