Volunteer Services Assistant

Primary City/State:

Tucson, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Clinical Support

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career or supplement it with Banner Health.
 

We are currently seeking a Volunteer Services Assistant to cover for sick calls, PTO and staffing shortages. Shifts are during the week and generally run 830am-1230pm or 8am-430pm.  Flexible availability is what we are looking for as the hours worked may vary from all week long to only once or twice a month as you will be covering for staffing shortages, PTO and sick calls.

This position will support the Volunteer Program Coordinators and will help manage, coordinate, and administer the volunteer program for Banner University Medical Center which includes managing, recruiting, training, scheduling, and evaluating a diverse group of volunteers in accordance with organizational vision, mission and philosophy for Banner’s Tucson Market. Additional duties will include daily rounding and recognition, organizing volunteer schedules, building, and maintaining relationships with all hospital departments who support volunteers.  You will meet and work with a diverse population of passionate people while building a sense of belonging and making a direct impact on our volunteer program.

Minimum qualifications must include proficient use of Microsoft Excel (tech savvy) with at least two years of related work experience. The ideal candidate will be a team player, have great communication skills and be able to work with all levels of staff including C-Suite.  Must thrive in a fast-paced, everchanging environment. and enjoy making sure department goals and objectives are being met.

Location: Banner University Medical Center Tucson - 1625 N Campbell Ave, Tucson, AZ 85719 and may cover at the South Campus at 2800 E Ajo Way, Tucson, AZ 85713 as needed.

As a valued and respected Banner Health BSS team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• My Well-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.  Learn more at https://youtu.be/Pu3VR3tGlw0

POSITION SUMMARY
This position is responsible for coordinating services provided by volunteers throughout assigned area of responsibility. This includes, but is not limited to, recruitment, on-boarding, orientation, training, counseling, scheduling and/or terminating the service of volunteers.

CORE FUNCTIONS
1. Coordinates Volunteer Services operations and daily activities, which may include interviewing, orienting, placing, training, counseling, and supervising of volunteers. Participates in volunteer recruitment activities through community outreach and presentations. Conducts monthly general orientation and annual re-orientation for volunteers.

2. Serves as the initial contact for the department. Coordinates and ensures timely recording of volunteer absences and filling of absences.

3. Coordinates the establishment and maintenance of volunteer files with current information. Tracks volunteer mandatory training and Occupational Health testing. Ensures regulatory compliance for all volunteer files to include service position descriptions and competencies, where applicable.

4. Assists in the development, implementation, and monitoring of departmental policies and procedures.

5. Coordinates the scheduling and placement of volunteers.

6. Participates in the design, development, coordination and implementation of projects and activities for volunteers.

7. Works collaboratively with hospital departments to assist in the implementation of volunteer opportunities. Monitors the work and performance of volunteers.

8. This position is responsible for assisting with the recruitment, application review, interviewing, scheduling, and orientation of volunteers. This position participates in daily operational activities to ensure the smooth operation and regulatory compliance of volunteer services. Internal customers include employees and volunteers. External customers include patients, family members, potential volunteers, and the community-at-large.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. A working knowledge of customer service principles and practices as normally demonstrated through a minimum of two years relevant experience.

Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Skilled in handling multiple tasks simultaneously. Must have the ability to organize, prioritize and multi-task workload in a fast-paced environment. Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in maintaining composure and professional demeanor in difficult and stressful situations.

PREFERRED QUALIFICATIONS
Bachelor’s Degree. Prior experience working with volunteers in an oversight capacity.

Additional related education and/or experience preferred.

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