Full-Time
WW Genius Bar Operations Project Manager
Posted on 12/21/2024
Apple
10,001+ employees
Designs and sells consumer electronics and software
Mid, Senior
Austin, TX, USA
- 4+ years experience in retail operations or operations project management
- 1+ years of Project Management experience in a corporate setting, leading cross-functional business transformation projects from vision to execution and iteration that require collaboration and alignment with senior leadership across multiple organizations.
- Strong data analysis skills with the ability to transition analysis into measurable projects
- Ability to present to all levels of leadership, including executives
- Proficient in Excel/Numbers, Pages, and Keynote applications
- Expert user of Mac OS X, iOS, watchOS, and Apple hardware
- Lead various Retail Operations programs from concept through implementation which may include supporting customer experience strategies, customer loyalty initiatives, new product introductions, Repair Room initiatives, service strategy programs, and much more.
- Drive and influence operational strategy and performance across retail locations
- Analyze current processes, procedures, and ways of working to continually seek new efficiencies
- Turn store feedback into problem statements and subsequent actions that optimize strategies, drive results and support Apple’s priorities.
- Develop and maintain key partnerships with the field, including: Market Directors, Market Leaders, Store Leaders, Store Operations Field Leaders, and store teams. Turn feedback into problem statements and subsequent actions that influence current operations and drive results
- Lead pilots in stores to gather feedback and ensure issues are resolved ahead of progress with a program
Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for a smooth transition between hardware and software. Additionally, Apple has expanded into financial services with products like the Apple Card, which offers cash back on purchases, and a trade-in program that encourages device upgrades while promoting recycling. The company's goal is to maintain its leadership in the technology market by continuously innovating and enhancing user experiences, particularly in areas like spatial computing.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Redesigned Magic Mouse could improve customer satisfaction and address user complaints.
- Secure Vault feature may attract privacy-conscious users to Apple's ecosystem.
- Project Titan could diversify Apple's offerings into the growing electric vehicle market.
What critics are saying
- Legal issues in DR Congo may affect Apple's supply chain and reputation.
- Competition from Jio Cloud may pressure Apple's iCloud to improve offerings.
- Magic Mouse redesign could lead to increased production costs and potential delays.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- The Secure Vault feature in iOS 18.2 enhances privacy for sensitive photos.
- Apple's foldable device plans show commitment to innovation in new tech segments.
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