Assistant Manager / Senior Officer - Multiple Teams

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectives

Roles and Responsibilities:

• Provide and process information in response to customer’s enquiries, concerns and requests;

• Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;

• Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;

• Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;

• Assist in implementing management’s new business initiatives to enhance the company’s customer service standards and reputation in the market;

• Motivate, coach and develop staff to ensure high performance and achievement of individual, team and department objectives;

• Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity.

• Direct and control sales plans, objectives and the development of future sales strategies for multiple distribution channels

• Analyse competitive products and selling techniques, market penetration and distribution channels, sales budgets, pricing and possibly consumer research results

• Make recommendations on sales quotas

Minimum Job Requirements:

• University degree;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1, 2 & 3 [subject to the regulated activities to be conducted] ;
• Minimum 6 years’ work experience in customer service call centre or frontline counter centre, of which at least 2 years at managerial level.
• Strategic, forward thinking, customer-oriented and result-oriented;
• Proactive, attention to details, able to work under pressure in a dynamic and changing environment to meet agreed timelines;
• Excellent judgment, problem-solving, decision-making and leadership skills;
• Strong interpersonal and communication skills with the ability to communicate effectively at all levels;
• Good command of both written and spoken English and Chinese.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese Word Processing.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.