Avion Hospitality

Hotel management and advisory services

Night Auditor - Acct

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeHouston, TX, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of progressive experience in a hotel or a related field is required.
A high school diploma or equivalent is required.
Knowledge of accounting principles is required.
Proficiency in Windows operating systems and company-approved spreadsheets and word processing is required.
The ability to work independently with minimal supervision and in a self-managed environment is required.
The ability to problem solve and troubleshoot guest issues and respond to emergency situations is required.
The ability to convey information and ideas clearly is required.
The ability to evaluate and select among alternative courses of action quickly and accurately is required.
The ability to handle workplace problems by anticipating, preventing, identifying, and resolving them is required.
The ability to assimilate complex information and data from disparate sources and adjust it to meet specific needs is required.
The ability to work with financial information and data and perform basic arithmetic functions is required.
The ability to listen to, understand, and clarify concerns and issues raised by coworkers and guests is required.
The ability to maintain composure and objectivity under pressure is required.
The ability to work in stressful, high-pressure situations is required.
The ability to maintain regular attendance according to the hotel's varying schedule is required.
The ability to maintain a professional appearance and wear the required uniform and name tag is required.
The ability to comply with hospitality standards, regulations, policies, and house rules is required.
The ability to maintain a friendly, service-oriented demeanor with guests, associates, and managers is required.
Working knowledge of security procedures is required.

Responsibilities

Prepare and disposition all Night Audit work and operate the front desk during the overnight shift, typically 11 p.m. to 7 a.m.
Register guests, make reservations, prepare daily reports, balance transactions, and conduct security walks.
Initiate and complete the End of Day process.
Run reports required for the Food and Beverage audit.
Complete the daily Night Audit computer-procedure checklist.
Balance the day's work, including movie revenue, telephone postings, valet laundry, and server and desk-agent paperwork.
Perform cashiering responsibilities according to Front Office procedures and hospitality standards.
Maintain operation of the Front Office computer system according to hospitality standards.
Perform all Front Office functions between 11 p.m. and 7 a.m.
Follow up to ensure the Midnight House Attendant periodically checks the building and guest corridors so areas remain locked and secured, where applicable.
Handle and follow through on guest requests between 11 p.m. and 7 a.m.
Follow safety and emergency procedures.
Maintain required records, including log books.
Prepare initial daily direct bills, place them on the Property Accountant's desk, and attach folio and banquet-check backup.
Maintain radio contact with other associates throughout the shift.
Ensure associates remain attentive, friendly, helpful, and courteous to guests, managers, and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer master or house accounts as necessary.
Distribute work such as revenue printouts, charge and paid folios, vouchers, and checks according to standard operating procedures.
Train new Night Auditors when requested by management.
Run morning reports according to hotel procedures.
Assign daily newspaper delivery and deliver or assign delivery of Express Check-Outs.
Follow up to ensure nightly walk-throughs include removing room-service trays and straightening the pool and Jacuzzi area, where applicable.
Handle Lost and Found items according to the applicable standard.
Complete reports requested by management in a timely manner.
Perform miscellaneous duties as required, including resetting Food and Beverage point-of-sale systems, distributing the credit Watch List, and preparing the daily revenue summary.
Where applicable, assist guests with food orders and serve food and beverage items professionally and promptly, use suggestive selling techniques, and maintain a clean, organized guest environment.
Attend meetings as required by management.
Perform other duties requested by the Guest Services Manager or another member of management.

Desired Qualifications

College coursework in a related field is helpful.
Previous supervisory responsibility is preferred.

Description

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards.
Maintain Front Office computer system operation according to Avion Hospitality standards.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Avion Hospitality standards.
Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards.
Be familiar with all Avion Hospitality’s policies and house rules.
Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills.
Maintain radio contact with other associates during entire shift.
Have a working knowledge of security procedures.
Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
Train any new Night Auditors as requested by management.
Run morning reports according to Avion Hospitality procedures.
Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
Handle items for “Lost and Found” according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager or any other member of management.

About the Company

Avion Hospitality

Hotel management and advisory services

Avion Hospitality is a hospitality company providing hotel management, operations, and advisory services for owners and investors. Its work spans property operations, sales and revenue strategy, food and beverage, accounting, human resources, and asset support. The portfolio includes select-service, full-service, and lifestyle hotels across multiple brands and markets. Avion operates in third-party hotel management, running properties on behalf of owners rather than functioning as a consumer hotel brand and connecting property-level guest service with portfolio-level commercial strategy and financial oversight. Brand standards and owner objectives must be translated into property-level execution.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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