Operations Manager - Waste Collections

Job Summary
The Operations Manager is responsible for the onboarding, development, coaching, mentoring, and performance management of drivers and helpers assigned to their location. This role requires a hands-on, adaptable leader who can influence and lead across the broader team, not just their direct reports, while fostering collaboration, accountability, and strong operational execution. The ideal candidate has a strong background in transportation and logistics, at least two years of people management experience, and a proven ability to coach others, navigate change, and contribute wherever needed to support the team and operation.

Core Competencies
•    People and team leadership: Ability to coach and develop frontline employees while serving as a positive leader and influence across the broader team
•    Adaptability and hands-on mindset: Comfortable adjusting to changing priorities and stepping in where needed to support the operation
•    Operational leadership: Strong understanding of transportation/logistics operations with a focus on safety, efficiency, accountability, and consistent execution
•    Data-driven decision making: Ability to analyze performance, identify trends, and drive improvement opportunities
•    Communication and collaboration: Strong relationship-building and communication skills across frontline employees, peers, and leadership; bilingual capability strongly preferred


II. Essential Duties and Responsibilities
 

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications 

A. Required Qualifications 

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire

B. Preferred Qualifications 
 

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY: The expected base pay range for this office/on-site $71, 190 - $76,500. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 
 
If this sounds like the opportunity that you have been looking for, please click Apply.