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The Salvation Army

Christian social services nonprofit

Residential Counsellor - Behaviour Specialist

Full-TimeUpdated on 10/23/2026Deadline 11/9/26
CA$23.50 - CA$34.65/hr
Junior
Associate's
Hamilton, ON, Canada
In PersonWork is in service users’ community homes, the office, or other Lawson Ministries community settings; locations may vary.
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • Complete an accredited two-academic-year post-secondary/college program in Developmental Social Work or an equivalent Human Services field.
  • Have current First Aid and Cardiopulmonary Resuscitation with Defibrillation training, or be willing to obtain it upon hiring.
  • Have current Non-Violent Physical Crisis Intervention certification, or be willing to obtain it upon hiring.
  • Provide an original criminal records check with vulnerable sector screening through CPIC or a local police detachment, with a satisfactory criminal background check.
  • Hold a valid Ontario Class G driver's licence, have access to a personal vehicle, and provide a current driver's abstract.
  • Have at least two years of experience working with adults with developmental disabilities and vulnerable populations.
  • Have experience supporting people with behaviour challenges.
  • Work collaboratively with individuals, families, and community agencies to provide behaviour management and skill development for individuals with complex behaviour and support needs.
  • Implement Behaviour Support Plans and Applied Behaviour Analytic programming to reduce risk behaviour and support skill development for individuals with complex needs.
  • Have experience developing, implementing, and evaluating effective individualized program plans.
  • Have strong written and oral communication skills.
  • Be able to lift up to 20 pounds.
  • Demonstrate attention to detail and problem-solving skills.
  • Demonstrate integrity, confidentiality, professional ethics, and flexibility.
  • Be willing and able to develop an understanding of and support for The Salvation Army's mission and purpose in Canada, and its implications for the position.
Responsibilities
  • Plan and implement individualized, goal-centered programs for adults with developmental disabilities within Lawson Ministries programs.
  • Promote greater independence and the highest possible quality of living for service users.
  • Promote a supportive and nurturing environment and programming.
  • Ensure service users' physical needs, including food, clothing, and shelter, are met; clean the home; and participate in and coordinate meal preparation and personal-needs care as required.
  • Assist service users in meeting their emotional and psychological needs.
  • Participate in planning, implementing, and evaluating person-directed treatment and rehabilitation plans with service users, team members, staff, and other professionals.
  • Maintain working knowledge of the application and maintenance of person-directed plans and applicable Salvation Army policies and procedures for each person in the program.
  • Support efforts to meet service users' spiritual needs through demonstrated interest and participation in programming activities where necessary.
  • Work cooperatively with residential and, when necessary, day-program team members to provide coordinated and consistent approaches to service users.
  • Develop strong therapeutic relationships with service users and their families.
  • Accurately record daily logs, shift reports, incident reports, and other records using AIMS software.
  • Maintain accurate hard-copy and electronic documentation for assigned service users.
  • Administer and accurately document and order medication after training in medication dispensing.
  • Maintain the general upkeep, cleanliness, and maintenance of the residence and main office.
  • Assist with service-user emergencies that arise during the shift.
  • Schedule required professional appointments for primary clients, prepare necessary documentation, and provide direction to accompanying staff.
  • Transport service users to and from specific destinations as required.
  • Apply an understanding of the psychological and social dynamics of working with people with developmental diagnoses and behavioural needs.
  • Use or maintain organizational assets in accordance with established guidelines.
  • Assist with financial planning for assigned service users' personal funds and help service users manage their own funds.
  • Perform other duties as assigned by program supervisors, program directors, or the executive director, in accordance with The Salvation Army's mission and code of conduct.
Desired Qualifications
  • Medication administration training and experience is an asset.
  • Lift and transfer training and experience are assets.

About the company

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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