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Delivery Hero

Global online food delivery marketplace

Lead Account Manager

Account ManagementPosted on Nov 6
Full-timeSeville, Spain

About the Job

Requirements

  • A minimum of 5 years of experience in Commercial Strategy or Big Tech environments.
  • Native fluency in Spanish and excellent written and verbal English communication skills.
  • A bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field.
  • A proven track record of negotiating complex, large-scale contracts and managing relationships with C-level executives.
  • The ability to understand, empathize with, and anticipate clients’ business models, challenges, and objectives.
  • Strong analytical skills and comfort working with data to drive business insights.
  • The ability to lead strategic projects from conception to launch and drive process improvements, ensuring efficiency and alignment across the team.
  • The ability to build and nurture relationships with internal teams, including Marketing, Operations, and Finance, and external partners, including top local restaurants.
  • A hands-on, deadline-oriented approach and a bias for action.
  • The ability to design and implement growth strategies.
  • The ability to work proactively in a fast-paced and ambiguous environment.
  • An empathetic, inclusive, and curious approach that fosters collaboration and innovation.

Responsibilities

  • Build and nurture relationships with key partners, including top restaurants, retail chains, and local businesses, to drive shared growth.
  • Maintain the health of top accounts by implementing operational processes and commercial initiatives that promote recurring business.
  • Develop and execute commercial strategies to grow the company’s presence in Spain.
  • Lead strategic projects to drive growth in the assigned territory from conception to launch.
  • Define and implement efficiency plans to improve how Account Managers manage relationships with assigned partners.
  • Drive process improvements by mapping changes, setting clear targets, and introducing workflows to optimize performance and partner satisfaction.
  • Work with Marketing, Operations, and Finance teams to ensure effective execution and collaboration.
  • Analyze complex data sets to produce actionable insights, inform decisions, and identify growth opportunities.
  • Support the Head of the Region in setting commercial strategy and building strong collaboration with partners.

Desired Qualifications

  • Experience in FMCG, food-hospitality, or on-demand delivery.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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