Residential Technician - Multiple Teams

Overview

At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

Hero keeps our T.R.U.E. core values as a top priority. We strive to support our Heroes with a culture of caring, transparency, and operational excellence. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Every Hero on our team must exemplify our core values:

• Team Before Self
• Remarkably Great & Driven
• Ultimate Professionalism
• Excellent Communication

A Service Technician at Hero is responsible for troubleshooting, repairing, and providing the correct solutions for all the types of equipment we service. Candidates who will thrive in this role enjoy learning how to grow their skills and getting better at what they do. They are also self-motivated, open to coaching and have a passion for working helping customers with their Residential Service needs.

Amazing Benefits Package

• Bonus opportunities available
• H.S.A. and F.S.A. plans available
• Paid Time Off starting at two weeks a year
• Six paid Holidays a year
• Full access to Peak Health fitness and recovery center
• Employee discounts on services – at cost pricing available
• Uniforms provided

Schedule

• 2nd Shift: 12:00 PM - 8:00 PM
• Work any day of the week with flexible scheduling options
• Schedules designed to support family needs, commuting, and work-life balance

Schedule selection may vary based on availability

Essential Job Duties

• Complete general in-home service and maintenance calls
• Establish customer rapport to sell the right products and services
• Work with dispatch, managers, and other in-house staff to ensure smooth operations for completed and incomplete jobs
• Maintain a clean and inventoried truck as well as keeping jobsites clean if not cleaner then when arrived

Qualifications

• Demonstrates Hero core values at a high level (T.R.U.E.)
• Valid driver’s license with clean driving and criminal record
• *Minimum of three years of field experience in Residential Services*
• NATE Certification or Comp Cards are preferred but not required 
• Able to communicate professionally, clearly, and concisely with other team members, management, and customers via phone and email
• Ability to lift 50 pounds, climb stairs and ladders, and work in small spaces
• Must be highly detailed and demonstrate the ability to follow through
• Highly motivated, flexible, and great attitude on life
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Demonstrates a strong ability to multi-task and problem solve with a sense of urgency
• On time, with a clean presentation of them self, meeting the dress code, and prepared to work every day
• Be highly skilled in troubleshooting and creating accurate solutions for our customers 
• Reliable support for your team by having excellent timeliness and attendance

Do you have what it takes to be a Hero? Apply Today!

Posted Min Pay Rate

USD $65,000.00/Yr.
Posted Max Pay Rate

USD $120,000.00/Yr.