Assistant Food and Beverage Manager - Honor Bar

Assistant Food & Beverage Manager

Responsible for assigned food and beverage aspects of the front of house operations in accordance with hotel standards. Responsible for leading and motivating the restaurant team to ensure optimum performance achieve the highest level of guest engagement and maximum profitability.   Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.  Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.  

This is a 'hands on' role with responsibility for the day-to-day operation of the restaurant. The role of Assistant Restaurant Manager will also include:

• Forecasting & scheduling 
• Leading and training staff
• Financial reporting 
• Inventory control
• Experience with working on POS system (Oracle Hospitality Symphony desirable)
• Be able to work inside and outside under various weather conditions
• Be able to work on weekends and holidays
• Flexible work schedule
• 3 - 4 year degree in Hospitality preferred 
• 2 year experience at Supervisor or Assistant Manager Level is required, preferably in a 5 star or fine dining restaurant
• Knowledge of various food service styles.
• Excellent verbal and written English communication skills.
• Strong team player and able to motivate a team
• Familiarity with food and beverage cost controls.
• Certification of previous training in liquor, wine and food service, certification in alcohol awareness program and C.P.R is desirable.

Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Providing for and Managing the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Extends professionalism and courtesy to guests at all times.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them.

• Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.

• Responds timely to customer service department request.

Supporting Safety Standards and Work Procedures

• Implements property emergency plan.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Implements and sustains property accident prevention programs.

• Ensures a viable key control program is in place.

• Follows property specific second effort and recovery plan.

Managing Property Operations and Department Budgets

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.

• Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.

• Ensures barriers to achieving goals are being discussed and resolved by the team.

• Extends professionalism and courtesy to employees at all times.

• Ensures that the team has the capabilities to meet expectations.

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Leads by example and demonstrates self-confidence, energy and enthusiasm.

Conducting Human Resources Activities

• Ensures that staffing levels are appropriate to exceed guest expectations.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Solicits feedback for continuous improvement.

• Ensures training plans are in place and being executed.

• Ensures all team members meet or exceed all hospitality requirements.

• Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides support for operations functions as appropriate