Full-Time
Technical Account Manager
Confirmed live in the last 24 hours
AI-driven cyber-threat detection
Compensation Overview
$140,000 - $180,000Annually
Mid, Senior
Remote in USA
- A minimum of 5 years of experience in enterprise subscription-based vendors in a customer-facing role (such as Customer Success Manager - CSM, Technical Account Management - TAM, Professional Services, Sales Engineering, or Strategic Customer Service)
- Extensive experience as a hands-on CSM or TAM supporting high touch enterprise customers (Fortune 500 or other large companies)
- Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
- Knowledge of TCP/IP, DNS, VPN and SSL technology
- Good understanding of current security technologies and risks
- Project management skills with a high attention to detail
- Experience in supporting customers with strong empathy AND passion for revenue and growth
- Proven record of establishing and building successful C-level relationships
- Service management minded with strong commitment to customer service
- Excellent presentation and communication skills, both verbal and written
- Excellent organizational, analytical, negotiation, and influence skills
- Relevant Bachelor’s degree; preference for computer science or related degrees
- Drive high touch customer success focusing on large and highly complex enterprise organizations
- Lead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion
- Lead the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success
- Conduct customer touchpoints, executive business reviews and proactively monitor customer health
- Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem to create and increase stickiness
- Identify and grow expansion opportunities within the customer base and collaborate with the sales team to facilitate growth attainment
- Identify and assess renewal risks; develop and collaborate with internal teams in driving the remediation plans
- Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers
- Identify, develop and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives
- Track, measure and report on key metrics such as: customer satisfaction, customer health score, adoption rates, etc.
- Able and willing to travel for on-site customer visits as required (25- 50%)
Vectra's mission is to see and stop cyber threats before they become breaches. As the leader in AI-driven threat detection and response, Vectra helps organizations detect, prioritize, investigate, and respond to cyberthreats early in the attack progression.
Company Stage
Series F
Total Funding
$352.5M
Headquarters
San Jose, California
Founded
2011
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 18%Benefits
Family Medical Leave
Flexible Work Schedule
Remote Work Program
Health Insurance & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits
401(K)
Employee Stock Purchase Plan
Paid Holidays
Paid Sick Days