Technical Account Manager
CO or N.C
Posted on 2/1/2024
Vectra

501-1,000 employees

AI-driven cyber-threat detection
Company Overview
Vectra's mission is to see and stop cyber threats before they become breaches. As the leader in AI-driven threat detection and response, Vectra helps organizations detect, prioritize, investigate, and respond to cyberthreats early in the attack progression.
AI & Machine Learning
Data & Analytics
Cybersecurity
B2B

Company Stage

Series F

Total Funding

$353M

Founded

2011

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-3%

2 year growth

22%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Sales & Account Management
Requirements
  • Minimum of 5 years of experience in enterprise subscription-based vendors in a customer-facing role
  • Extensive experience as a hands-on CSM or TAM supporting high touch enterprise customers
  • Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
  • Knowledge of TCP/IP, DNS, VPN and SSL technology
  • Good understanding of current security technologies and risks
  • Project management skills with a high attention to detail
  • Proven record of establishing and building successful C-level relationships
  • Service management minded with strong commitment to customer service
  • Excellent presentation and communication skills, both verbal and written
  • Excellent organizational, analytical, negotiation, and influence skills
  • Relevant Bachelor’s degree; preference for computer science or related degrees
Responsibilities
  • Drive high touch customer success focusing on large and highly complex enterprise organizations
  • Lead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion
  • Lead the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success
  • Conduct customer touchpoints, executive business reviews and proactively monitor customer health
  • Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem to create and increase stickiness
  • Identify and grow expansion opportunities within the customer base and collaborate with the sales team to facilitate growth attainment
  • Identify and assess renewal risks; develop and collaborate with internal teams in driving the remediation plans
  • Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers
  • Identify, develop and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives
  • Track, measure and report on key metrics such as: customer satisfaction, customer health score, adoption rates, etc
  • Able and willing to travel for on-site customer visits as required (25- 50%)