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Jones Lang LaSalle

Advises on and manages commercial real estate

Account Manager

Real Estate Property ManagementConfirmed live in the last 24 hours
Full-timeNew Taipei City, TaiwanNo salary listed

About the Job

Requirements

  • Extensive operations management experience, including a successful record of managing teams.
  • Ability to communicate and coordinate effectively and to lead and motivate team members.
  • Problem-solving ability to respond quickly to challenges.
  • Organizational and planning ability to manage multiple tasks effectively.

Responsibilities

  • Manage the operations team to ensure it achieves company goals and performance targets.
  • Develop and manage customer service center performance indicators.
  • Train staff in business capabilities, establish evaluation indicators, and carry out performance assessments.
  • Train, motivate, coach, and manage personnel.
  • Handle site matters and coordinate communication with relevant personnel.
  • Supervise and correct improper service behaviors to ensure high-quality service.
  • Manage staff scheduling, personnel deployment, and emergency response.
  • Request and compare procurement quotations; conduct key vendor negotiations and price negotiations; and prepare evaluation reports.
  • Maintain customer relationships and resolve customer issues.
  • Assist with business development and ensure a 100% contract renewal rate.
  • Assist staff in handling special customer complaint cases.
  • Review and execute finance and accounting reports.
  • Prepare the annual budget and analyze expenses.
  • Ensure a safe working environment.
  • Ensure compliance with statutory fire, health, and safety standards.
  • Optimize operating processes to improve performance and workflow efficiency.
  • Manage daily operations and build the customer service team.
  • Oversee daily operational matters to ensure business activities run smoothly.
  • Build a positive team culture that encourages members' enthusiasm and creativity.
  • Work with other departments to support the company's overall development strategy.
  • Oversee site administration and overall operations, including process planning and execution.
  • Coordinate across departments and complete tasks assigned by supervisors.
  • Design and implement process forms.
  • Prepare professional operations reports.
  • Establish and maintain rules and systems, optimize existing workflows, drive departmental management, and resolve day-to-day operational issues.
  • Establish, review, and revise standardized operating procedures to provide efficient customer service.
  • Conduct spot checks on public-area cleaning to ensure environmental quality.
  • Plan environmental and cleaning duties at the site.
  • Plan, organize, direct, and manage facilities services including environmental services, landscaping, cleaning, security, and electromechanical services.
  • Develop, schedule, and execute site maintenance plans.
  • Ensure property risk-management plans, including audits, are implemented and maintained.
  • Ensure disaster recovery and business continuity plans are implemented and maintained.

About the Company

Jones Lang LaSalle

Advises on and manages commercial real estate

Jones Lang LaSalle, known as JLL, advises property owners, occupiers and investors on commercial real estate worldwide. Its teams broker leases and property sales, arrange financing, value assets, manage buildings and workplaces, and oversee construction projects for businesses, institutions and governments. LaSalle Investment Management invests client capital in private property and real estate securities, while JLL Technologies develops workplace software and data tools. The company earns commissions, service fees, investment management fees and software revenue, with some client operating costs reimbursed through contracts. JLL took its current form through a 1999 merger and is headquartered in Chicago, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1999

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