Content Quality and Evaluation Specialist
TikTok
Content Quality and Evaluation Specialist
TikTok
Short-form video platform with ads
About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions. The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes: - Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency - Monitoring quality performance and compliance against project-specific KPIs - Identifying trends, risks, and potential gaps in processes or guidelines - Providing structured feedback and improvement recommendations to the Central Project Team - Supporting continual optimization of workflows, tools, and evaluation methodologies - Improve Model performance of AI models
Minimum Qualifications: 1. Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations. 2. Exceptional logical reasoning and synthesis skills. Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions. 3. Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills. 4. Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results. 5. Japanese proficiency is also required, as it is mandatory for daily liaison with the local team in the Japan market and the accurate communication of business information. Preferred Qualifications: 1. Familiarity with machine learning logic and data labeling frameworks is a strong plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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