Inside Sales Representative
About the job
- A bachelor's degree is preferred.
- At least two years of proven sales experience is required; inside sales or customer-facing experience is preferred.
- Proficiency with Microsoft Outlook, Word, Excel, customer relationship management systems, and enterprise resource planning or data management systems is required.
- Strong attention to detail and comfort working with numbers are required.
- Assessment, analytical, and problem-solving skills are required.
- The ability to multitask and work efficiently in a fast-paced environment is required.
- A professional demeanor and customer service and relationship-building skills are required.
- The ability to connect with and support customers is required.
- Verbal and written communication skills and the ability to collaborate effectively with colleagues, supervisors, and other departments are required.
- A strong work ethic, reliability, self-motivation, and goal orientation are required, and references should confirm these attributes.
- Successful completion of employment verifications and a background check is required before hire; a drug screen and driving record check are required if applicable.
- Communicate with customers to identify sales opportunities, resolve issues, and provide consultative sales support.
- Engage proactively with accounts to strengthen client relationships, identify opportunities for additional products or services, address ongoing needs, and ensure customer satisfaction with the company's offerings.
- Maintain and update the customer relationship management system daily to ensure customer data is accurate and current.
- Conduct timely follow-up activities to advance and close sales opportunities.
- Prepare, detail, and submit accurate and competitive final proposals to customers.
- Work toward and achieve assigned sales targets and performance objectives.
- Complete projects on time and within budgeted costs.
- Support sales projects and initiatives as needed.
- Continuously learn and apply new sales strategies, tools, and technologies.
- Share product knowledge and assist team members across the office and region when needed.
- Perform other related duties and responsibilities as assigned by the manager.
- Mechanical aptitude is a plus.
- Experience supporting field service operations is a plus.
About the company
DH Pace provides door-related products and services for both new construction and existing facilities, operating under the Overhead Door Ribbon brand in many U.S. markets. It sells, installs, and maintains doors and related systems through divisions such as DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency and preventive maintenance. The company partners with Overhead Door Corporation as an authorized distributor since 1926 and also offers services under its own DH Pace brands. Its goal is to improve safety, security, convenience, and aesthetics of buildings to benefit the people who use them, while serving customers, employees, shareholders, and communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Olathe, Kansas
Founded
1926
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Simplify's Take
What believers are saying
- DH Pace opened a Raleigh location on February 15, 2025, expanding North Carolina coverage.
- It expanded in Florida on January 1, 2025, through Overhead Door Company of Tampa Bay.
- Revelio counted 2,916 employees in 2026, showing stable staffing during expansion.
What critics are saying
- The 2023 Eleventh Circuit trademark fight with OGD keeps DH Pace exposed to brand-enforcement costs.
- BBB logged 16 complaints in three years, signaling recurring customer-service friction at headquarters.
- If service quality slips, contractors like McCarthy and school districts can switch vendors quickly.
What makes DH Pace unique
- Since 1926, DH Pace sells, installs, and services doors, docks, and security systems nationwide.
- DH Pace combines local operating brands like Carolina Industrial Systems and Overhead Door Company.
- Its government-contract footprint spans 26 Texas contracts across maintenance, construction, equipment, supplies, and technology.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- Floating Holidays
- 401(k) Retirement Plan
- Company paid: Life insurance
- Short-term Disability
- Long-term Disability