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Full-Time

Operations Engineer

Updated on 10/30/2024

Ooma

Ooma

201-500 employees

VoIP communication solutions for homes and businesses

Consumer Software
Enterprise Software

Compensation Overview

$120k - $140kAnnually

+ Bonus + Stock Options

Mid, Senior

Remote in USA

Category
DevOps & Infrastructure
DevOps Engineering
Required Skills
Microsoft Azure
Git
Terraform
Ansible
Requirements
  • 2+ years experience with Azure services
  • 5+ years experience managing RHEL downstream/compatible operating systems such as CentOS, Rocky Linux, Alma Linux, or Oracle Linux
  • 2+ years experience performing common datacenter management tasks such as acquiring and racking hardware, removing hardware, and working with remote hands when necessary
  • 2+ years experience with deploying Infrastructure as code using Terraform
  • Experience managing network switches and routers, and an understanding of BGP, routing and datacenter switching management
  • Experience with Ansible, and AWX for automating common tasks
  • Experience with Proxmox, or another KVM based VM management platform
  • Experience with git for version control
  • Experience managing Fortinet devices
  • Experience supporting VoIP platforms
  • Experience with the Zabbix monitoring platform
  • Experience managing access using FreeIPA
Responsibilities
  • Build and maintain infrastructure for Ooma’s 2600Hz division
  • Travel to US data centers as needed to perform in person physical tasks
  • Improve, maintain, and monitor server and network security
  • Automate tasks via Ansible to improve efficiency
  • Maintain backups of critical systems
  • Assist customers in managing their own cloud infrastructure
  • Triage and resolve escalations from customer facing teams for hardware, or network issues
  • Participate in the patching, and upgrading of CentOS, Rocky Linux, Oracle Linux, and Debian operating systems
  • Participate in compliance audits as needed (SOX, HIPAA (certification), SOC 2)
  • Deploy and maintain tools to help monitor and maintain our environments
  • Provide documentation, and training for new and existing tools
  • Participate in oncall rotation to handle alerts during off hours, and be responsible for handling alerts during the day

Ooma provides communication solutions through Voice over Internet Protocol (VoIP) technology for both residential and business customers. For homes, Ooma offers devices like the Ooma Telo, which connects to the internet and existing phone lines, allowing users to make voice calls with features such as voicemail and caller ID at lower costs than traditional phone services. For businesses, Ooma's Office product line includes features like virtual receptionists and mobile app integration, designed for small and medium-sized enterprises. Ooma's business model includes selling hardware with a one-time cost and offering subscription-based services for ongoing features, ensuring a steady income stream. The company's focus on affordability and ease of use helps it stand out in the competitive telecommunications market.

Company Stage

Series D

Total Funding

$84.6M

Headquarters

Sunnyvale, California

Founded

2004

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

37%
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Simplify's Take

What believers are saying

  • Ooma's recent expansion into Canada with AirDial opens new market opportunities and potential revenue growth.
  • Winning multiple awards, including the TMC Internet Telephony Product of the Year, enhances Ooma's reputation and credibility in the telecommunications industry.
  • Strategic partnerships, such as with 3Phase, demonstrate Ooma's ability to secure significant business deals and expand its market reach.

What critics are saying

  • The phasing out of traditional POTS lines could lead to a temporary disruption in customer transition, impacting short-term revenue.
  • Ooma faces intense competition from established VoIP providers and traditional telecom companies, which could pressure pricing and margins.

What makes Ooma unique

  • Ooma's focus on both residential and business VoIP solutions allows it to cater to a broad market, unlike competitors who may specialize in only one segment.
  • The introduction of Ooma AirDial as a POTS replacement solution positions Ooma uniquely in the market, especially as traditional copper networks are phased out.
  • Ooma's subscription-based model ensures a steady revenue stream, enabling continuous innovation and customer support.

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