Operations Engineer

About the Role:

Ooma is hiring an Operations Engineer reporting to the Manager of Systems Engineering on the 2600Hz Network Operations team. This role will work closely with multiple internal teams to build, manage, and improve infrastructure across multiple environments. The person that fills this role will also work closely with some of our largest customers, helping them maintain their Azure Cloud Infrastructure where our 2600Hz/Kazoo application runs.

What You’ll Do:

• Build and maintain infrastructure for Ooma’s 2600Hz division
• Travel to US data centers as needed to perform in person physical tasks
• Improve, maintain, and monitor server and network security
• Automate tasks via Ansible to improve efficiency
• Maintain backups of critical systems
• Assist customers in managing their own cloud infrastructure
• Triage and resolve escalations from customer facing teams for hardware, or network issues
• Participate in the patching, and upgrading of CentOS, Rocky Linux, Oracle Linux, and Debian operating systems
• Participate in compliance audits as needed (SOX, HIPAA (certification), SOC 2)
• Deploy and maintain tools to help monitor and maintain our environments
• Provide documentation, and training for new and existing tools
• Participate in oncall rotation to handle alerts during off hours, and be responsible for handling alerts during the day

Experience We’re Looking For:

• 2+ years experience with Azure services
• 5+ years experience managing RHEL downstream/compatible operating systems such as CentOS, Rocky Linux, Alma Linux, or Oracle Linux
• 2+ years experience performing common datacenter management tasks such as acquiring and racking hardware, removing hardware, and working with remote hands when necessary
• 2+ years experience with deploying Infrastructure as code using Terraform
• Experience managing network switches and routers, and an understanding of BGP, routing and datacenter switching management
• Experience with Ansible, and AWX for automating common tasks
• Experience with Proxmox, or another KVM based VM management platform
• Experience with git for version control