National Bank of Canada

Offers personal and commercial banking services

Lead Strategic Change Management

Learning & DevelopmentPosted on Nov 13

Full-timeCanadaNo salary listed

About the Job

Requirements

Hold a bachelor's degree in organizational development, business administration, human resources, communications, psychology, or a related field.
Have significant experience leading change and organizational readiness strategies for complex, multi-year transformations.
Have experience integrating change requirements across multiple programs, business sectors, or strategic pillars.
Have experience advising senior leaders and sponsors on organizational readiness, adoption, and transformation risk management.
Demonstrate in-depth knowledge of change management, stakeholder engagement, behavioural change, and adoption measurement.
Have experience working in a matrix environment involving program, communications, human resources, technology, and business teams.
Work closely with colleagues outside Quebec in English and French.

Responsibilities

Develop an integrated change and organizational readiness strategy to support implementation of a multi-year strategy built around six pillars.
Assess the cumulative impacts of initiatives on roles, capabilities, processes, behaviours, structures, and ways of working.
Define readiness, adoption, proficiency, and sustainability criteria and measures, monitor outcomes, and recommend appropriate interventions.
Advise pillar leads, sponsors, and senior leaders on transformation risks, initiative sequencing, and their role in leading change.
Collaborate with Communications and key stakeholders to align transformation messaging, engagement, learning activities, and interventions that support adoption.
Present a consolidated view of organizational readiness, adoption risks, team capacity, and stakeholder concerns to governance committees.

A career as a Lead, Strategic Change Management on the Strategic Execution and Enablement team at National Bank means acting as a specialist in organizational readiness and change adoption for the Momentum program. This role allows you to make a positive impact on our organization through your expertise in organizational transformation, stakeholder engagement and leadership support.

Your job

Develop an integrated change and organizational readiness strategy to support the implementation of a multi-year strategy built around six pillars.
Assess the cumulative impacts of initiatives on roles, capabilities, processes, behaviours, structures and ways of working.
Define readiness, adoption, proficiency and sustainability criteria and measures, then monitor outcomes to recommend appropriate interventions.
Advise pillar leads, sponsors and senior leaders on transformation risks, initiative sequencing and their role in leading change.
Collaborate closely with Communications and key stakeholders to align transformation messaging, engagement, learning activities and interventions that support adoption.
Present a consolidated view of organizational readiness, adoption risks, team capacity and stakeholder concerns to governance committees.

Your team

The Strategic Execution and Enablement team has more than portfolio management, governance, communications, and change management specialists who work in an agile, proactive and collaborative manner to seize opportunities, remain at the forefront of leading practices and continuously improve processes.

Within the Commercial Strategy & Growth sector, you are part of a dedicated team of colleagues and report to the Senior Director, Strategic Execution and Enablement. Our team stands out for its integrated approach to transformation, the complementary expertise of its members and its ability to engage multiple sectors around common objectives.

We aim to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment and a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre, as well as coaching and mentoring support, are available to you at all times.

Prerequisites

Hold a bachelor's degree in organizational development, business administration, human resources, communications, psychology or a related field
Have significant experience leading change and organizational readiness strategies for complex, multi-year transformations
Have experience integrating change requirements across multiple programs, business sectors or strategic pillars
Have experience advising senior leaders and sponsors on organizational readiness, adoption and transformation risk management
Demonstrate in-depth knowledge of change management, stakeholder engagement, behavioural change and adoption measurement
Have experience working in a matrix environment involving program, communications, human resources, technology and business teams

Languages:

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

About the Company

National Bank of Canada

Offers personal and commercial banking services

NBC provides personal and commercial banking, wealth management, and financial planning to individuals, SMEs, and large institutions. Its products operate through deposits, loans, mortgages, and investment services delivered via branches, digital platforms, and advisory teams to support client needs. It differentiates itself with a strong presence in Quebec, a customer-centric, human-focused approach, and a focus on long-term relationships rather than generic offerings. The goal is to help clients achieve financial well-being while expanding NBC’s footprint and positive impact in the communities it serves.

Company size: Not listed
Company stage: IPO
Headquarters: Québec City, Canada
Founded: 1859

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