HNWI Lifecycle Integrity Manager

Job Description

As part of its ongoing organisational evolution, Swissquote is creating a new department, the Client Lifecycle Integrity (CLI) Department. Acting as a 1.5 line of defense and independent from the Front Office, the CLI brings together key activities supporting the integrity-related management of private client relationships throughout their lifecycle, from onboarding and periodic reviews to AML transaction monitoring.

As an Associate-Director in the Client Lifecycle Integrity department, you will lead one of our HNWI Client Lifecycle Integrity teams, overseeing key activities across the client relationship lifecycle, including onboarding, periodic reviews and ongoing due diligence controls.

Reporting directly to the Head HNWI Client Lifecycle Integrity – Vice Director, you will responsible for ensuring operational excellence, effective risk management, regulatory compliance and the consistent delivery of high-quality services.

Combining strong operational expertise with sound judgement and people leadership, you will play a key role in developing team capabilities, enhancing processes and driving continuous improvement in a dynamic and evolving banking environment.

Key responsibilities

Operations management:

• Lead and manage the team’s activities, ensuring effective workload allocation, operational efficiency, quality standards and adherence to service level commitments.
• Oversee client onboarding, periodic reviews and ongoing due diligence activities within the team's scope, ensuring compliance with applicable regulatory requirements and internal policies.
• Ensure the effective identification, assessment, documentation and escalation of risks associated with HNWI relationships, including complex and higher-risk profiles.
• Oversee the preparation of high-quality client assessments, risk analyses and recommendations for senior management review and approval, ensuring accuracy, completeness and sound risk-based judgement.
• Identify and implement opportunities for automation, digitalisation and the use of data analytics, workflow solutions and AI to streamline operations and improve decision-making.
• Drive the adoption of innovative technologies to reduce manual tasks, enhance data quality and consistency, and increase the efficiency and scalability of client lifecycle processes.
• Leverage data-driven insights and AI-enabled solutions to strengthen risk assessment, identify operational trends and support more informed, timely and consistent decision-making.
• Establish and monitor appropriate operational and quality metrics to identify performance gaps, assess outcomes and support informed management decisions.
• Drive continuous improvement initiatives to enhance the efficiency, consistency, scalability and control effectiveness of client lifecycle processes.
• Identify and implement opportunities for automation, digitalisation and the use of data analytics, workflow solutions and AI to streamline operations and improve decision-making.
• Contribute to the development and maintenance of internal procedures, guidelines and operational standards, ensuring alignment with evolving regulatory and business requirements.
• Act as a trusted point of contact to front-line teams, offering clear and pragmatic guidance.
• Collaborate with key stakeholders, provide pragmatic guidance on complex matters, and represent HNWI CLI in cross-functional initiatives and strategic projects.

Team Management:

• Leading and supporting the team:
  • Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization;
  • Promoting collaboration, trust, and cohesion among team members;
  • Addressing any potential conflicts among team members to your senior management and/or HR Partner;
  • Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
• Hiring:
  • Leading the recruitment process with your Talent Acquisition Partner;
  • Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
• Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
• Conducting under performance process with the help of your Senior Management and HR Partner.

Qualifications

• University degree in Law, Economics, or a related field – a certification in Compliance Management is a strong asset.
• Minimum 5–7 years in client onboarding and periodic reviews, KYC/AML, or compliance operations within the financial industry.
• A previous experience in a leadership or team-lead role is a strong asset.
• Good knowledge of Swiss AML/KYC regulations and due diligence standards, including AMLA, AMLO-FINMA and the Swiss Bankers Association's due diligence rules (CDB).
• Solid understanding of the HNWI segment, including complex source of wealth/source of funds assessments, PEPs and enhanced due diligence requirements.
• Interest in process optimisation, digital transformation and technology-driven improvements; practical experience with automation or AI-enabled solutions is an asset.
• Important analytical and problem-solving capabilities, with a structured, proactive and solution-oriented approach.
• Strong leadership potential, with a genuine interest in developing people, fostering collaboration and driving accountability.
• Ability to manage operational priorities, maintain high-quality standards and make sound, risk-based decisions in a demanding environment.
• Robust communication and stakeholder management skills, with the ability to engage constructively with both operational teams and senior management.
• Excellent command of English and French; German is a strong asset.

Additional Information