Global Account Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the Role 

JLL is seeking a senior executive leader to serve as Global Account Executive for one of JLL's most prestigious and longstanding client relationships, spanning more than two decades. This is a truly global role, leading a team of 750 people directly managing every service line across the office and R&D portfolio under a 7th generation outcome-based commercial model. You will oversee $550m in operational spend and $150m in capital spend annually. The successful candidate will have direct reports across the Americas (AMR), EMEA, and APAC regions, and will serve as the primary executive contact for senior client leadership worldwide. 

This role will require a leader who is strategic, commercially sharp and comfortable managing performance-linked economics. The incoming Account Executive will inherit a mature JLL team: well-established, with defined processes, a structured and formal culture, and a track record of strong operational discipline.  

Key Skills for This Role 

• Cultivates Opportunities: Influences clients and grows services through innovative, win-win solutions as well as leading must win contract renewal including negotiations with client 

• Builds Relationships: Nurtures client and JLL partner relationships with strong self-awareness to build trusted relationships with client global and regional leadership 

• Plans Strategically: Helps align client’s real estate strategy with its overall business objectives and brings the best of JLL wider expertise and research 

• Leverages Data & AI: Provides insights and guides client decision-making through data-driven approaches 

• Global expertise:  Has deep experience and understanding of operating across all geographies and takes personal ownership of issues that need senior attention 

• Collaborates closely with JLL senior leadership – including GEB member with executive sponsorship – in ensuring a seamless client experience with JLL 

What This Job Involves 

• Architect and execute strategic account plans ensuring long-term partnership sustainability for the client relationship across all regions 

• Serve as the primary executive point of contact for senior client leadership, building and nurturing trusted, self-aware client relationships globally 

• Lead the account's transformation journey, evolving scope utilizing technology and automation to deliver an autonomous workplace for our client 

• Manage the commercial model, ensuring performance commitments are met and fee-at-risk targets are achieved 

• Lead and develop high-performing, matrixed teams across AMR, EMEA, and APAC, with direct reports in each region and robust succession planning 

• Sustain innovation and continuous improvement within a mature, well-established team structure 

• Lead and drive account expansion through innovative, win-win service solutions and uncover new growth pathways across the global portfolio 

• Maintain full P&L accountability, execute annual commercial plans, and demonstrate strong command of account financials and the MSA 

• Align real estate and facilities strategy with client’s broader global business objectives across the office and R&D portfolio 

• Apply regionally attuned leadership, bringing cultural intelligence, geopolitical awareness, and regulatory compliance awareness across global operations; geopolitical and cultural agility and language sensitivity in EMEA; cultural acumen and flexibility across APAC time zones; and adaptability in fast-paced, ambiguous environments typical of AMR 

• Champion culture and employee experience initiatives while fostering client culture across all regions 

• Ensure operational excellence, risk and compliance, and strong financial controls globally. Having judgement and resilience to manage competing priorities across time zones 

• Stay ahead of industry trends in Industrials and Consumer Goods, bringing forward-looking expertise to client solutions 

• Take corrective action quickly and decisively when performance falls short, redirecting regional teams as needed 

Requirements 

• Minimum 15 years of senior leadership experience in Commercial Real Estate and Facilities Management, including running large, complex, multi-service global accounts 

• Demonstrated deep global experience across AMR, APAC, and EMEA, with the cultural intelligence, geopolitical awareness, and cross-cultural effectiveness required to lead direct reports in each region and thrive in fast-paced, ambiguous environments 

• Established history of successfully managing Fortune 500 or equivalent global client partnerships 

• Verified experience overseeing large-scale budgets ($300M+) with measurable results 

• Experience managing pass-through, gainshare/fee-at-risk outcome based commercial models 

• Experience of leading global contract renewal activities engaging with the whole of JLL to bring latest thinking and best practice and own the delivery of the contract renewal including negotiations with the client 

• Track record of leading service model transformations driving innovation and automation to enhance the delivery within a mature, structured organization 

• Proven capability leading large, matrixed teams across multiple functions, geographies, and time zones 

• Global industry experience in Consumer Goods & Services and/or Industrials, including knowledge of consumer product trends, manufacturing, and supply chain dynamics; experience in other sectors considered if global, multi-service account experience is present 

• Bachelor's degree from an accredited institution; MBA or advanced degree preferred 

• Exceptional executive presence combined with strategic thinking capabilities, balancing strategic vision with tactical execution and decisive action with collaborative input 

• Highly collaborative with exceptional integrity and a customer-obsessed mindset focused on continuous improvement 

• Outstanding relationship-building skills with key stakeholders across all regions 

Location and Travel 

• Location: U.S.-based, preferably Midwest or East Coast, given the need for regular presence at the client's Cincinnati, Ohio, headquarters 

• Travel: Expect elevated travel initially during the integration period, including frequent trips to the Cincinnati HQ and a global tour of the account to meet regional teams and client stakeholders in AMR, EMEA, and APAC. Travel is expected to normalize to a steady cadence once fully integrated into the role. 

Reporting Structure 

This is an Account Executive level (M5) position and will report into the Industrials and Consumer Goods Division President with a matrix into the Consumer Products & Retail Managing Director. The portfolio carries high complexity given its multi-service, global nature. 

Compensation Structure: Base Salary + Bonus + Equity

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

200,000.00 – 275,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Atlanta, GA, Chicago, IL, Cincinnati, OH, Dallas, TX, New York, NY

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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