Wing Assistant

Subscription-based virtual assistant services for businesses

Customer Success Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

Proven experience in customer success, account management, or a similar role.
Exceptional interpersonal and communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to customer issues.
Commercial acumen to identify expansion opportunities and drive revenue growth.
Ability to work independently and manage multiple customer accounts effectively.
Familiarity with customer relationship management tools and support software.
Understanding of technical concepts related to software configuration and troubleshooting.
A self-starter with a strong sense of urgency and commitment to customer success.

Responsibilities

Own the customer journey post-signing, including onboarding, configuration, and adoption.
Identify and close expansion opportunities within existing customer accounts.
Proactively manage customer issues, ensuring resolution on the same day they arise.
Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions.
Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7.
Collaborate with integration engineers for custom application programming interface or integration needs while maintaining customer focus.
Track open items and ensure timely follow-through to drive customer success.
Provide hands-on support for configuration and troubleshooting tasks as needed.

Desired Qualifications

Experience with software-as-a-service products and customer success metrics.
Knowledge of customer onboarding best practices.
Familiarity with application programming interface integrations and technical documentation.
Previous experience in a remote working environment.
Industry-specific knowledge relevant to the product offerings.

Salary Range: 0 to 0 (Currency: USD) (Pay period: per-year-salary)

About the Role

The Customer Success Manager plays a pivotal role in our organization, ensuring that customers have a seamless experience with our product from the moment they sign on. This position is designed for a commercially astute individual who is not only focused on customer satisfaction but also adept at identifying and capitalizing on expansion opportunities. You will be at the forefront of onboarding, configuration, and ongoing support, ensuring that our customers achieve their desired outcomes.

In this remote role, you will work within US business hours, collaborating with various stakeholders to manage customer onboarding, retention, and renewal processes. Your ability to proactively troubleshoot and configure our systems will be essential in maintaining customer satisfaction and loyalty.

Responsibilities

Own the customer journey post-signing, including onboarding, configuration, and adoption.
Identify and close expansion opportunities within existing customer accounts.
Proactively manage customer issues, ensuring resolution on the same day they arise.
Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions.
Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7.
Collaborate with integration engineers for any custom API or integration needs while maintaining customer focus.
Track open items and ensure timely follow-through to drive customer success.
Provide hands-on support for configuration and troubleshooting tasks as needed.

Requirements

Proven experience in customer success, account management, or a similar role.
Exceptional interpersonal and communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to customer issues.
Commercial acumen to identify expansion opportunities and drive revenue growth.
Ability to work independently and manage multiple customer accounts effectively.
Familiarity with customer relationship management (CRM) tools and support software.
Understanding of technical concepts related to software configuration and troubleshooting.
A self-starter with a strong sense of urgency and commitment to customer success.

Nice to Have

Experience with SaaS products and customer success metrics.
Knowledge of customer onboarding best practices.
Familiarity with API integrations and technical documentation.
Previous experience in a remote working environment.
Industry-specific knowledge relevant to our product offerings.

Benefits

Fully remote work environment with the flexibility to work from anywhere in the US.
Opportunities for professional development and growth within the company.
Collaboration with a dedicated and passionate team focused on customer success.
Access to the latest tools and technologies to support your work.
Engaging company culture that values innovation and teamwork.

We are an equal opportunity employer and welcome applicants from all walks of life. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about customer success and are ready to make an impact, we encourage you to apply!

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

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