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Rentokil

Global pest control and hygiene services

Field Operations Executive

Grounds & LandscapingConfirmed live in the last 24 hours
Full-timePimpri-Chinchwad, Maharashtra, IndiaIn-person

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Prior experience in pest management operations or the service industry is desirable.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.
  • Ability to become proficient with internal company systems, including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own the assigned service area and execute daily service operations with the assigned team of technicians.
  • Ensure service delivery quality through effective supervision of technicians on the job, in accordance with company standard operating procedures.
  • Ensure technicians complete treatment competently within the specified Time on Site; engage technicians through route riding and on-the-job training.
  • Conduct two Technicians Performance Assessments and two development programs per assigned technician each year, and coach and train technicians to improve service quality.
  • Convey special job instructions to technicians in coordination with Sales colleagues, ensuring work is completed according to the Service Docket.
  • Conduct pest management audits at customer sites according to the agreed schedule with the internal or external auditor.
  • Complete customer audit non-conformities, follow up on and implement corrective and preventive actions at customer sites, and document implementation of standard operating procedures and audit closures on site.
  • Send completed service dockets to NKA for invoicing on time.
  • Handle customer complaints in the assigned service area within 24 hours, resolve them as early as possible according to customer convenience, and update the root cause in iCABS for proper ticket closure.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use Service Track Pest and monitor and analyze visit-extraction notes for high-infestation service visits daily, taking appropriate action.
  • Use the company’s internal systems and digital initiatives.
  • Maintain material consumption and technician overtime hours within agreed targets for the assigned service area.
  • Approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites to the Assistant Branch Manager or Branch Manager against agreed gross margins, and discuss action plans to bring costs within limits.
  • Drive service and product leads for assigned technicians by applying See, Tell, Ask and Train, Incentivise, Monitor, Engage on-the-job coaching to increase customer density.
  • Conduct innovation trials, report findings according to guidelines, and implement new service lines in accordance with standard operating procedures.
  • Complete at least 18 customer visits per week for Residential and Small Accounts heavy branches, including complaint visits. For site-based executives, customer visits do not apply; customer retention and efficient completion of scheduled services are the main performance indicators.
  • Help the Assistant Branch Manager or Branch Manager manage inventory, coordinate branch stock levels and forecasting with operations colleagues, and handle material indenting and receipt as assigned by the Branch Manager.
  • Ensure technicians follow the Approved Preparations List and keep original labels on all chemical containers.
  • Ensure equipment maintenance and repair schedules are established and followed through JOC.
  • Promote high standards of grooming, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial-relations issues and bring them to the attention of the Assistant Branch Manager or Branch Manager promptly.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, unnecessary recommendations for night service, and mismatches in covered areas.

Desired Qualifications

  • Prior experience in pest management operations or the service industry.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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