Guest Services Tech

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Deloitte University Hotel & Conference Center - Benchmark Hospitality
- High-end private hotel and conference center called Deloitte University. Closed to the public.
- 1,400 hotel rooms - all single occupancy, no suites.
- Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
- 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
- Fitness Center, jogging trails and sports fields (all available to our associates to use!)
- All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
- Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
- For more information about our property, check our website: BenchmarkHotelDFW.com
- Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks
- Awesome Employee Focused Culture with many Associate Events!
- Closed many weekends and most holidays - 10 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
- Free Lunch in our newly remodeled Associate Cafeteria.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
- Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do:

BASIC FUNCTION:  The Guest Service Tech will complete general maintenance requests that are submitted by guests and employees.  Responsibilities also include performing various work order tasks and preventative maintenance on spaces and equipment.

• Status: Full Time
• Availability: 2nd shift
• Payrate: $20 per hour
• Location: Benchmark Hospitality at Deloitte University

ESSENTIAL FUNCTIONS:

• Completes maintenance requests submitted by guests or employees for general maintenance issues within the hotel.  Most common maintenance requests include toilet issues, sink drains, hot water issues, touch up paint, light bulb replacement and more.
• Interact with guests or employees to ensure maintenance request is completed successfully.
• Performs preventative maintenance and maintains logs in an organized manner.
• Identifies problems, initiates work orders, accomplished assigned work orders, and does all necessary repairs relating to their expertise.
• Performs duty rounds by using daily checklists.  Reports on and corrects noted problems.
• Maintain a safe, clean and efficient workspace.  Responsible for maintaining inventory of tools in use.
• Work in a safe manner including proper use of PPE and following safety protocols.
• Responsible for correct use of maintenance request system.  Training provided.
• Assist with maintenance requests for other trades, as needed.
• Location: Benchmark Hospitality at Deloitte University

Job Category: DUCareersInMaintenance

What are we looking for?

Qualifications

• One year experience in maintenance required, such as hotels, home repair, hospitals, office repair, or apartment complex repairs.

• Skilled with using hand, power, and diagnostic tools.

• Must have experience in the following: Minor wallpaper and vinyl repair / Repair and paint drywall, wood, metal, and other surfaces using rollers and brushes / Repair tile and grout / Refinishing woodwork requiring staining, varnishing, and lacquering / Basic plumbing repairs / Basic electrical repairs

• Ability to read and interpret blueprints and schematics preferred.

• Must be able to communicate both written and verbally in English due to guest contact.

• Texas Driver’s License with good driving record preferred.

Compensation:

$20

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$20

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.