Patient Navigator - Ambulatory Care Network: Emergency

Location

New York, New York

Shift:

Evening (United States of America)

Description:

Don't Just Be an Advocate - Be an Ally for Patients 

At NYP, Patient Navigators spend their days navigating a multitude of adventures: on the phone, on the floor, dashing across the Emergency Department (ED) and diving into the paperwork. They might be one of the first few people a patient sees and possibly the last person to smile and wave. But every minute, they're always Putting Patients First. Now, you can make an impact.

Patient Navigator - Ambulatory Care Network: Emergency - Evenings

Serve as a patient ally throughout the continuum of care. Coordinate the full breadth of the patient experience by ensuring that the patient is well educated and knowledgeable on navigating the healthcare system and has a comprehensive discharge plan once leaving the ED.  Then, go a step beyond by providing non-clinical support to our patients by directing them to a primary, specialty doctor or the service(s) that they need. Tap into internal and/or community resources, like neighborhood clinics, to ensure that patients get the best clinical care and outcomes. 

The schedule for this position is Monday – Friday  - 3:00 PM - 11:00 PM. 

Preferred Criteria

• Experience working as a patient navigator, preferably in a hospital setting         
• Bachelor's Degree from an accredited college or university
• Bilingual in English/Spanish
• Proficient in Epic

Required Criteria

• High School Diploma or GED         
• Proficient in Microsoft Office
• Ability to manage high stress, chronically ill population with complicated psycho – social issues
• Diverse and culturally sensitive customer service skills
• Excellent oral and written communications skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor

• 2026 Best Place to Work – Glassdoor

• 2026 America’s Best Large Employers – Forbes

• 2026 America’s Best-In-State Employers – Forbes

• 2026 America’s Dream Employers – Forbes

• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek

• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women – Forbes

• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$21.35 - $34.15/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.