Full-Time

Senior Director

Customer Success

Posted on 6/2/2024

Zenoti

Zenoti

501-1,000 employees

Cloud-based management software for wellness industries

Consumer Software

Senior

Seattle, WA, USA

Requirements
  • Passion for customer success
  • Strong understanding of business & technology
  • Strong negotiation & consultative abilities
  • Ability to manage customer expectations
  • Experience with complex accounts & building relationships at C-Level
  • Experience working with remote teams
  • Ability to work in a fast-paced startup environment
  • Informal and people-centric approach to work
  • Establish credibility with senior leadership team
  • Global mindset and external perspective
  • Outstanding communication skills
  • Knowledge of enterprise implementations and support processes
  • 10+ years of experience leading customer-oriented teams
  • Willingness to travel to customer locations
Responsibilities
  • Drive customer success outcomes
  • Influence future lifetime value through product adoption and satisfaction
  • Drive new business growth through advocacy
  • Define and optimize customer lifecycle
  • Measure and improve effectiveness of customer success teams
  • Become voice of customer within the organization

At Zenoti, employees have the opportunity to work at the forefront of the beauty, wellness, and fitness industry with a focus on technology-driven solutions that streamline operations and improve customer retention. The company's all-in-one, cloud-based software solution impacts thousands of businesses globally, demonstrating a clear leadership position in the market. This environment not only fosters professional growth but also pioneers in creating efficient and effective business processes.

Company Stage

Series D

Total Funding

$331M

Headquarters

Bellevue, Washington

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

2%

2 year growth

5%