Full-Time
Zenoti
1,001-5,000 employees
Cloud-based software for beauty businesses
Compensation Overview
$180k - $220k/yr
Senior, Expert
Seattle, WA, USA
- A passion for customer success and laser focus on providing customer value.
- Strong Understanding of business & technology
- Strong Negotiation & Consultative Abilities
- Ability to understand, articulate and manage customer expectations
- Experience dealing with a variety of complex accounts & building relationships at C- Level
- Experience in working with remote teams effectively
- Ability to work in a fast paced, ever changing, start-up environment
- Informal and people-centric approach to work and getting things done
- Able to quickly establish credibility with the senior leadership team
- Operating with a global mindset and leading with an external perspective
- Outstanding communication skills
- Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.
- 10+ years of overall experience in leading customer oriented teams
- The incumbent may be required to travel to customer locations on short notice, when required.
- Deliver ROI to the customers from the Zenoti products they subscribed to.
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
- Define and Optimize Customer Lifecycle
- Map customer journey
- Develop listening points in the journey (e.g., usage, satisfaction, etc.)
- Standardize interventions for each point in the journey
- Define segmentation of customer base and varying strategies
- Identify opportunities for continuous improvement
- Learn from best practices in the industry
- Measure & Improve the effectiveness of Customer Success, professional services, and customer enablement teams
- Become Voice of Customer within the organization and drive cross-functional initiatives to improve customer engagement, adoption.
- Be proud of what you work on, obsess about the quality of the work you produce.
- A degree in engineering or equivalent
- PMP is an added advantage
Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$331M
Headquarters
Bellevue, Washington
Founded
2010
Simplify's Take
What believers are saying
- Zenoti's SaaS model allows for continuous updates without manual installations.
- The company is expanding into gyms, broadening its market reach beyond beauty.
- Zenoti's global platform supports international clients, tapping into wellness tourism growth.
What critics are saying
- Emerging competitors like Rhodium may challenge Zenoti's market position with AI enhancements.
- Expansion into the gym sector may face challenges from established fitness software providers.
- Rapid growth, such as a 387% increase, may strain resources and lead to inefficiencies.
What makes Zenoti unique
- Zenoti offers a comprehensive, cloud-based solution for salons, spas, and med spas.
- The platform supports both large chains and small to medium-sized businesses.
- Zenoti integrates AI to enhance automation and operational efficiency across its platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Parental Leave
Unlimited Paid Time Off
Flexible Work Hours
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -2%Zenoti CEO Sudheer Koneru. (Zenoti Photo). Zenoti, the Seattle-area enterprise software maker that sells to spas and salons, is investing heavily in artificial intelligence as it looks to infuse more automation across its platform.The company is also learning how to pitch new AI features to customers. “When we start talking about AI, people don’t want to listen,” said Zenoti CEO Sudheer Koneru. Instead, he says they want to hear about the actual impact and higher profits. “We’re not trying to say, ‘come buy us because we are AI,'” Koneru said
Zenoti has hired several new execs over the past year, including Chief Financial Officer Sean Blitchok; Chief Customer Officer Steve Hudek; and Senior VP of Marketing Doug Sechrist.
GeekWire’s startup coverage documents the Pacific Northwest entrepreneurial scene. Sign up for our weekly startup newsletter , and check out the GeekWire funding tracker and venture capital directory .Rhodium execs, from left: Cindy Engstrom, Michael Hyman, Rachel Sanders, Audrey Leibovich, and Alex Krooglik. (Rhodium Photo)Former Petabyte executives are bringing their data expertise and tech chops to Rhodium, a new Seattle-area startup focused on helping medical spas and beauty brands interact with customers.The company, which has raised $2 million in initial funding, aims to address what CEO Michael Hyman sees as a critical gap in the beauty and medical spa industry: leveraging data to improve customer experience and boost revenue.“I look for places where there’s a lot of data and a lot of money and not a lot of companies making good use of the data to make money,” Hyman said.Hyman previously led Petabyte, a Seattle-area startup that built software for veterinary clinics. Chewy acquired the company in 2022 for $43.4 million.Petabyte co-founder Alex Krooglik, who also co-founded Embrace Pet Insurance, is chief operating officer at Rhodium.Rhodium’s core offering is a software-as-a-service platform that uses machine learning and AI to help clinics and brands better understand and engage with customers — before, during, and after an appointment or purchasing a product. The platform ingests data from various sources — electronic medical records, Amazon, Shopify, Meta, Google, etc. — to automate marketing campaigns and customer touch-points.In an unusual move for an early-stage software startup, Rhodium has merged with three direct-to-consumer beauty brands to create a unified company
SEATTLE, March 4, 2025 /PRNewswire/ -- Zenoti, the industry leader powering nearly 30,000 beauty and wellness businesses with its cutting-edge SaaS platform for salons, spas, medspas, and fitness centers, today announced the appointment of Stephen (Steve) Hudek as Chief Customer Officer (CCO). With nearly three decades of experience in leading post-sales Customer Success organizations, Steve brings a wealth of expertise to guide Zenoti's customer experience initiatives
CHICAGO, Dec. 18, 2024 /PRNewswire/ -- Tricoci University of Beauty Culture is proud to announce it has officially launched Zenoti , an online booking system that transforms how clients schedule services across all 15 Tricoci University campuses. As one of the largest cosmetology schools in the country to offer this level of digital convenience, Tricoci University continues to set the standard for innovation in beauty education. Previously, clients needed to call their nearest campus to make appointments, often booking weeks in advance. Now, with the Zenoti platform, clients can book guest services seamlessly online, offering a faster, user-friendly experience.The integration of Zenoti equips students with hands-on experience using the Customer Relationship Management (CRM) platform trusted by top salons and spas across the country. By learning to navigate booking software, manage appointments, and engage with clients digitally, students develop skills that mirror real-world salon environments, giving them a competitive advantage after graduation."Our students are now using the same tools and systems they'll encounter in major salons and spas," said Nate Swanson, CEO of Tricoci University of Beauty Culture