About mParticle

mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

Does operating internet-scale, multi-tenanted, high availability services bring you joy? Are you a technical leader who knows that an engineering team is greater than the sum of its parts, and loves to rally a team around solving interesting engineering problems? 

If so, you may be a great fit for our engineering management role in our Production Engineering team! This person will be a functional manager leading the charge on service reliability, capacity management, and performance for our cloud services. Day-to-day, this person will function as a player-coach to continue our effort to transform our service-based environment on to best in class engineering architectures and practices. 

About the Candidate

The Successful candidate will:

• Manage 6-8 production engineers especially through the transition to DevOps principles and practices.
• Own the technical roadmap for their team and function as the product owner. Work with group leadership team to integrate it into the overall group roadmap and priorities. 
• Hands-on technical to provide mentorship to a development/solution-first team with regular architectural support and coding support.
• Bring self-service for inbound asks that are currently manual or semi-automated to other mParticle teams.
• Promote a culture of collaboration and automation - know that the best solutions come from multiple brains working together!
• Drive industry-best practices for the team around on-call 24x7 support rotations for production services.

Is this opportunity right for you? We are looking for candidates who have:

• 10+ years of hands-on technical experience across Production Engineering / DevOps / SRE roles. 
• 3+ years of experience managing software teams.
• Experience at small, startup-style companies.
• Experienced with the modern software tech stack (Docker/Kubernetes, Terraform, Concourse, AWS, GitOps, etc). 
• Experienced with continuous delivery, from pipeline to supporting running production services.
• Mastery of at least 1 programming language (python preferred).
• Expert on the command line (bash preferred).
• Strong experience developing and troubleshooting issues around cloud stacks, virtualization, and container orchestration.

Perks & Benefits

• We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.
• A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment. 
• An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.
• 100% fully paid parental leave for all employees (12 weeks for the birth-parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family
• Remote work allowance to ensure you’re fully set up for success

The Canadian base salary range for this full-time position is $170,000 - $220,000 (CAD) based on location and level of experience + equity + benefits.  

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn’t hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you’ve been targeted with a phishing attack centered around a job at mParticle, please contact us at [email protected].