Training and Development Specialist 1 - OCHIN Epic Focused

Training & Development Specialist I (People & Culture)

Job Overview

Location: This position is based at Lloyd Corporate Plaza in NE Portland, but may include local travel to other Cascadia sites within the Portland Metro area.
Schedule: Monday through Friday, typically 8:30 a.m. to 5:00 p.m.
Salary: $72,253 - $76,865/yr

Mission: Cascadia Health delivers Whole Health Care™ – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Position Description

The Training & Development Specialist works within the People & Culture (P&C) department in coordination and collaboration with agency partners in development, implementation, and facilitation of live and online trainings and materials related to agency needs and objectives. The Training & Development Specialist will assist with onboarding new staff, train, and support staff in using the Learning Management System (LMS) and facilitate training which supports a wide range of Cascadia staff. They will provide opportunities for employees to maintain and improve performance as well as grow in their job functions.
This position includes a unique focus on training related to OCHIN Epic, our health records system. The duties below reflect the wider range of what our team of trainers do, and could become part of this role in the future in addition to the focus on OCHIN Epic. We will be most excited to hear from candidates with experience in OCHIN Epic or other complex clinical applications, especially in integrated healthcare settings.

This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of inclusion, safety, and acceptance.

Our ideal candidate will be:

· Highly comfortable navigating complex technology systems such as OCHIN Epic, and motivated to stay up to date on frequent changes within these systems. 

· Organized, detail oriented, and a strong communicator.

· Willing and able to patiently support staff with a wide range of comfort and experience with technology.

· Excited to provide in person training and “elbow support” at a variety of Cascadia sites across the Portland Metro area to boost staff skills and confidence in performing job duties in complicated tech systems.

· Comfortable facilitating live trainings, and creating and maintaining self-paced training materials including screen recordings.

· Eager to track down answers and solutions presented by our Cascadia community of staff!

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

Live Training Facilitation:

• Facilitate in-person and virtual orientation training for new hires, including providing foundational training on technology systems in use at Cascadia.

• Develop and provide training designed to support staff knowledge and skills including Documentation Golden Thread, EHR Documentation, Motivational Interviewing (MI), crisis communication and de-escalation (ProACT), management, leadership, equity, diversity, and inclusion (EDI), safety, and more. This may include facilitating independently for up to 8 hours (all day), either in person or virtually.

• Develop and facilitate training for new employees, students, and current employees in accordance with regulating requirements and agency needs for quality improvement. Maintain knowledge of core required trainings to provide facilitation support and backup for teammates as needed, which may include full or multi-day training such as ProACT.

• Deliver in-person or virtual training to employees across the agency and in the community. Provide Continuing Education (CE) approved training where applicable.

Technology Systems & Staff Support

• Assist in Learning Management System (LMS) administration including creation and maintenance of user accounts, managing new and existing modules, creating and maintaining training plans and auto-enrollments, recording attendance, running reports, and more.

• Train staff in technological systems including LMS, Electronic Health Records (EHR) Systems, Human Resource Information System (HRIS), and meeting and collaboration software such as Microsoft Teams. Provide basic technical support in navigation of these systems in person as well as via phone, virtual calls, and emails.

• Provide technical support and backup for colleagues during virtual training to ensure all attendees are able to effectively attend and engage with training content.

• Aid and support to staff at all levels of the agency.

Agency Collaboration, Coordination, & Support:

• Communicate effectively both verbally and in writing with all levels of staff and leadership.

• In coordination with team leadership, assess agency training needs and work to develop and implement effective instructional material and live training. Support overall training needs as directed by leadership.

• Participate in workgroups and projects as determined in collaboration with leadership. Represent training team and P&C department interests and perspectives in a positive and professional manner.

• Research and vet appropriate external training resources, as directed by leadership.

• Provide input on relevant documentation and procedural requirements related to training.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.

• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.

• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.

• Complete assigned employee training in compliance with program and company requirements.

• Provide guidance, support, and training to other staff in alignment with company mission and values.

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

• Perform other duties as assigned.

Qualifications

Education:

Preferred: Bachelor’s degree in related field preferred.

Experience:

Required: Two years of experience providing training or teaching skills.

Preferred: Virtual facilitation experience strongly preferred; experience in healthcare/behavioral health.

Specialized Knowledge, Skills, & Abilities:

Effective communication and active listening skills.

Effective interpersonal and customer service skills.

Ability to work proactively and effectively in a team and independently.

Operate computer hardware and software at a level needed to effectively perform job functions.

Other:

Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

OR

Must have the ability to travel to multiple locations throughout the Portland Metro area.

All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

Core Competencies

Teamwork:

Contribute to a culture that promotes cooperation, respectful communication, and mutual trust. Collaborate across interdisciplinary teams by working together and sharing ideas, skills, and knowledge to achieve common goals. Foster environment that fuels creativity by combining differing perspectives and experiences to generate innovative solutions.

Ethics, Values, & Integrity:

Maintain a respectful, diverse, and inclusive work environment where decisions are transparent and objective. Hold yourself and Cascadia Health accountable for their actions while contributing to a positive organizational culture.

Demonstrate ethical behavior, adherence to professional codes of conduct, and promoting ethical standards.

Emotional Intelligence:

Understand and manage one’s own emotions and biases while respecting diverse emotional expressions and communication styles of others. This includes recognizing the varied ways emotions can influence thoughts and behaviors, and adapting interactions to enhance interpersonal effectiveness and self-awareness.

Safety:

Actively contribute to the safety and welfare of the Cascadia community through prevention, education, and awareness. Participate in and promote a work environment that identifies and prevents workplace safety issues.

Working Conditions

Environmental:

Work is performed in one or more of the following: clinical office, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands:

The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

Cascadia is an Equal Opportunity employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at [email protected]

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)

$65,731.24 - $70,436.33