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FINN

All-inclusive car subscription platform with bundled services

Junior Customer Service Agent - Fraud Management

Risk & ComplianceConfirmed live in the last 24 hours
Full-timeRemote in GermanyRemote

About the Job

Requirements

  • An investigative, solution-oriented approach to complex challenges and the ability to remain calm and professional in difficult or unpredictable situations.
  • Strong organizational skills and attention to detail to manage multiple critical cases simultaneously.
  • Fluent German at C1/C2 level and good English skills for communication with customers, authorities, and the international team.
  • Enjoyment of active communication and cooperation with customers, partners, and authorities.

Responsibilities

  • Conduct thorough background checks on customers with risk indicators to prevent fraud and reduce payment defaults.
  • Provide daily insights and experience-based input to product managers and developers to continuously improve internal fraud-detection processes and software tools.
  • Communicate directly with customers in critical situations, manage extraordinary terminations, and file necessary reports with authorities when needed.
  • Independently organize vehicle recoveries and work with authorities and logistics partners to protect the fleet as quickly as possible.
  • Prepare critical cases comprehensively, ensure that costs are invoiced to the responsible parties, and serve as the primary contact for external lawyers in legal proceedings.

Desired Qualifications

  • Initial experience in fraud detection, risk management, or demanding customer support.
  • High schedule flexibility and willingness to support the team operationally at unusual times or outside standard office hours.

About the Company

FINN

All-inclusive car subscription platform with bundled services

FINN is a Munich-based car subscription platform that offers vehicles from 25+ brands with insurance, financing, registration, taxes, and maintenance bundled into one monthly payment for individuals and businesses. Customers choose a car and pay a single recurring fee that covers the vehicle, insurance, financing, registration, taxes, maintenance, and ongoing support. It differs from leasing or rental by providing a single, all-inclusive subscription across many brands with one bill, reducing paperwork and management. Its goal is to become a leading, scalable car subscription platform with strong recurring revenue, as shown by a Series D round and a growing ARR.

Company size
501-1,000
Company stage
Debt Financing
Total funding
$2.1B
Headquarters
Munich, Germany
Founded
2019

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