Network and Systems Administrator
Empower AI
Network and Systems Administrator
Empower AI
AIaaS platform and government IT services
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
The Network and Systems Administrator will provide full-time, on-site IT support for the U.S. Army Print and Media Distribution Division in Overland, Missouri. This position is responsible for managing, configuring, patching, securing, and troubleshooting Cisco network infrastructure, VMware environments, Windows servers, endpoints, and associated IT systems. The administrator will also support cybersecurity compliance activities in accordance with applicable STIG, SRG, and RMF requirements.
Location and Work Schedule
Work location: U.S. Army Print and Media Distribution Division, 1655 Woodson Road, Suite A, Overland, Missouri 63114
Work environment: Full-time, on-site support
Schedule: Monday through Friday, between 6:00 a.m. and 4:00 p.m.
Essential Duties and Responsibilities:
Network Infrastructure and Engineering:
Configure, manage, and maintain Cisco routers, switches, Wi-Fi access points, Wi-Fi controllers, and wireless infrastructure.
Configure and manage VPN access, firewalls, and Cisco Firepower.
Perform Cisco firmware and operating system upgrades and apply required patches.
Maintain accurate and current network diagrams.
Open and manage Cisco Technical Assistance Center cases when assistance is required to resolve complex technical issues.
Maintain and troubleshoot network configurations involving DHCP, RADIUS, certificate authentication, LDAP, and VPN technologies.
Systems Administration:
Support the existing VMware ESXi environment.
Configure and maintain VMware, ESXi, and vCenter systems.
Configure and administer on-premises physical servers and virtual machines.
Manage directory and network-access services, including DHCP, RADIUS, Cisco ISE, certificate authentication, and LDAP.
Administer and support Windows operating systems.
Open and manage VMware and Microsoft support cases to resolve production-impacting issues.
Cybersecurity and Compliance:
Configure network devices, virtual machines, and on-premises servers in accordance with applicable Security Technical Implementation Guides and Security Requirements Guides.
Perform STIG and SRG reviews using STIG Viewer or related compliance tools.
Develop and maintain STIG checklists and supporting mitigation documentation.
Align network security configurations with Risk Management Framework requirements.
Provide compliance reports and detailed listings of system and network issues to the Information Security Officer and Information System Security Officer, as requested.
Apply firmware and operating system patches to remediate identified security vulnerabilities.
Help Desk and Hardware Support:
Troubleshoot and resolve technical issues affecting desktops, printers, tablets, and other local endpoints.
Support Cisco Voice over IP implementation and configuration.
Manage local digital and analog phone systems and configure VoIP phones.
Create, manage, and remove user email accounts within the Army A365 cloud environment.
Assist with equipment installation, technology refresh activities, and the decommissioning of end-of-life equipment.
Collaborate with other on-site teams to isolate production outages, implement recommended corrective actions, and restore network operations.
Administrative and Reporting Responsibilities:
Complete assigned tasks under the operational guidance of designated government personnel.
Sign in and sign out daily using the designated facility timesheet.
Prepare a comprehensive monthly status report documenting active projects, progress, completed activities, and other required status information for the government lead.
Requirements:
Bachelor’s Degree or equivalent related experience
2 - 7 years of experience
US Citizen with Active DoD Secret clearance.
Cisco routers, switches, wireless access points, and wireless controllers
Cisco Firepower and firewall administration
VPN configuration and support
Cisco ISE
VMware ESXi and vCenter
Windows operating systems and on-premises servers
Physical and virtual server administration
DHCP, RADIUS, LDAP, and certificate-based authentication
STIG and SRG implementation and assessment
STIG Viewer or comparable STIG compliance tools
Risk Management Framework alignment
Firmware and operating system patching
Network diagram development and maintenance
Cisco VoIP and telephone systems
Army A365 account administration
Endpoint, printer, and hardware troubleshooting
Technical documentation and compliance reporting
Physical Requirement:
Must be able to lift up to 30 pounds to support the racking and unracking of equipment in server rooms.
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
AIaaS platform and government IT services
Empower AI provides AI-powered solutions to U.S. federal government agencies as a prime contractor. Its core offering, the Empower AI Platform (AIaaS), automates tasks, supports decision-making with a digital assistant, and includes an AI-management layer, all built to meet federal security and compliance, with services in systems engineering, cybersecurity, software development, and infrastructure modernization. Agencies deploy and operate AI-enabled workflows on the platform, integrating with existing IT environments and receiving end-to-end delivery and ongoing support to de-risk AI adoption. The company stands out thanks to a long government-contracting pedigree dating to 1989, large contract vehicles with the Army and DISA, and ownership by KKR and H.I.G. Capital, led by CEO Jeff Bohling. Its goal is to help federal agencies modernize operations securely and transparently while meeting procurement and oversight requirements.
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