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Angkas

On-demand motorcycle ride-hailing and delivery platform

Service Excellence Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • At least 6 months to 1 year of experience in customer service, support, or another client-facing role.
  • Strong oral and written communication skills in Tagalog and English.
  • Ability to work a shifting schedule and onsite.

Responsibilities

  • Respond to customer inquiries by inbound and outbound phone, email, or chat to provide problem resolution.
  • Provide service and solutions to high-value customers to grow customer relationships.
  • Support customer service channels including Telegram, social media, in-app, email, and chat.
  • Provide personalized customer service by responding to customer needs.
  • Participate in ongoing training and development programs.
  • Achieve or exceed daily and monthly targets and other key objectives assigned by the immediate supervisor.
  • Adhere to company policies and procedures.

Desired Qualifications

  • Ability to converse in Bisaya.

About the Company

Angkas

On-demand motorcycle ride-hailing and delivery platform

Angkas operates a mobility platform in the Philippines that combines motorcycle ride-hailing and on-demand delivery in one app. It matches riders in real time via GPS, enabling passenger trips, city-to-city package delivery, and business logistics for partners. It differentiates itself through a focus on safety, reliability, and expanding services, building a large rider network across major cities. Its goal is to reduce urban congestion by offering fast, flexible mobility and last-mile delivery while creating flexible income opportunities for riders.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Makati, Philippines
Founded
2016

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