Inside Sales Representative - Power & Thermal Management

At a Glance

Legrand has an exciting opportunity for an Inside Sales Representative to join the Power & Thermal Management division.

This role is responsible for assisting assigned sales managers and customers with completing sales orders in an assigned territory to achieve sales, profitability, and growth objectives and for representing the entire range of company products and services.

Education

• Bachelor’s degree or equivalent professional work experience

Experience

• 3+ years of sales support or inside sales experience is required
• Experience in technology or data center industries is preferred

Knowledge, Skills, and Abilities

• Must be able to manage difficult or emotionally sensitive customer situations with professionalism and sound reasoning
• Ability to work Eastern Standard Time is required
• Ability to read a technical specification sheet is preferred
• Must demonstrate accountability and ownership by taking initiative, honoring commitments, accepting responsibility for outcomes, and consistently delivering results
• Must be able to actively listen and communicate respectfully, leading with integrity, empathy, and sound judgment while working collaboratively with others to identify practical solutions and support shared success
• Ability to manage multiple programs and projects, operate effectively through ambiguity, and resolve conflict in a constructive manner is required
• Must be highly organized and detail-oriented, with effective time management skills and the agility to successfully navigate evolving demands and deadlines
• Must effectively balance team and individual responsibilities; demonstrate objectivity and openness to differing perspectives; value collaboration and collective success over personal recognition; and contribute positively to team morale and a supportive workplace culture
• Must demonstrate initiative by proactively identifying opportunities for improvement, addressing challenges, and taking appropriate action with minimal direction
• Strong proficiency in Microsoft Office Suite, with the ability to create professional documents and presentations, analyze and manage data, communicate effectively, and support productivity in a fast-paced business environment, is required

What Will You Do?

• Provide high-quality customer service to develop and maintain relationships with key partners/customers, proactively provide information, and respond to questions in a timely manner
• Maintain accurate customer records and sales transactions in CRM and ERP systems
• Support customer inquiries regarding order status, ship dates, and inventory availability
• Expedite orders, follow up on quotes, and complete sales orders
• Resolve customer complaints by investigating problems, developing, and recommending solutions
• Assist sales managers and customers in determining the best product solution for the project based on scope and budget
• Assist sales managers with high-level account administration, negotiating contract terms and discounts when appropriate, and high-level decision-making to facilitate direct sales to large customers and/or resellers
• Coordinate sales-related activities with all members of the sales, marketing, operations, and product support teams
• Maintain knowledge of company products and services, complete product training to stay current with new features and product launches, and keep current on industry trends and practices in the data center marketplace
• Promote customer focus by establishing customer service standards, providing training in customer service delivery, monitoring customer satisfaction, and developing new approaches to meeting customer needs
• Qualify potential customers by building rapport and establishing trust, identifying client needs, and applying product and market knowledge to present solutions
• Develop and implement strategic initiatives that align with organizational goals, respond to market conditions, and capitalize on emerging opportunities
• Other duties as assigned