Prior business development center (BDC) or customer service experience is preferred, with automotive experience considered a plus.
Strong communication and problem-solving skills are required.
Comfort working with computers, phone systems, and customer relationship management (CRM) tools is required.
Ability to multitask in a busy environment is required.
At least one previous role based on strong customer service experience is required.
Strong computer skills are required.
Willingness to submit to a pre-employment background check and drug screen is required.
Responsibilities
Handle inbound and outbound service calls, texts, and emails professionally and courteously.
Schedule service appointments and follow up on missed or declined work.
Confirm appointments and ensure customers receive updates on vehicle status.
Maintain accurate customer information in the customer relationship management (CRM) system.
Assist with Customer Satisfaction Index (CSI) initiatives by providing a smooth, informative service experience.
Collaborate with service advisors and the management team to maximize department efficiency and retention.
Desired Qualifications
Prior BDC or customer service experience is preferred; automotive experience is a plus.
Automotive Service BDC Agent
đ Full-Time | Immediate Hire
Fox Toyota is looking for a motivated, customer-focused Service BDC Agent to join our growing team! If youâre passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you.
This is an hourly position, with monthly bonus opportunities available.
Responsibilities:
Handle inbound and outbound service calls, texts, and emails in a professional, friendly manner.
Schedule service appointments and follow up on missed or declined work.
Confirm appointments and ensure customers receive updates on vehicle status.
Maintain accurate customer information in the CRM.
Assist with CSI (Customer Satisfaction Index) initiatives by providing a smooth, informative service experience.
Collaborate with the service advisors and management team to maximize department efficiency and retention.
Qualifications:
Prior BDC or customer service experience preferred (automotive experience a plus).
Strong communication and problem-solving skills.
Comfortable working with computers, phone systems, and CRM tools.
Positive attitude, reliable, and detail-oriented.
Ability to multitask in a busy environment.
Team player attitude
Prompt and courteous
Willing to submit to a pre-employment background check & drug screen
At MAP Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at MAP Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Saturday Lunches
Qualifications
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen