We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for working as part of a team that supports the maintenance of applications and/or infrastructure, analyzing data against business requirements, and ensuring quality in Pathward’s technology stack. Performs analysis, design, development, testing, configuration, administration, troubleshooting, and support of Information Technology solutions, with a focus on ServiceNow.

What You Will Do:

Provides support for Pathward’s technologies, including ServiceNow, and recommends improvements.
Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality and operational support functions.
Contributes to estimates on work in a timely manner and delivers against them.
Assists other IT departments with tasks and troubleshooting as needed.
Evaluates new industry software and/or infrastructure technologies to stay current on emerging technologies and future expectations.
Ensures the quality of applications and/or infrastructure technologies, including ServiceNow configurations, through testing and following IT standards and guidelines.
Builds test data necessary to perform the tests.
Responsible for ensuring ServiceNow applications and/or infrastructure meet security standards as defined by IT.
Identifies and reports risks to technologies.
Understands the data as part of the technologies being supported.
Helps to maintain documented processes, best practices and standards.
Other duties as assigned.

What You Will Need:

Bachelor’s degree or equivalent education and work experience.
Typically 3+ years with bachelor’s or equivalent.
ServiceNow experience required. Experience in configuration, administration, and troubleshooting of ServiceNow modules (e.g., Incident, Change, Problem Management, Service Catalog, etc.) highly preferred.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $57,582.12 – $106,345.10

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected]

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Servicenow IT Engineer II

Pathward

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