RIDE Mobility

Electric bicycle sharing service platform

After-Sales Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timePasadena, CA, USANo salary listed

About the Job

Requirements

An Associate or Bachelor’s degree is required.
One to three or more years of experience in after-sales support, technical service, spare parts, or battery-related industries is preferred.
Strong troubleshooting and problem-solving skills are required.
The candidate should have good communication skills and a customer-oriented mindset.
The candidate must be able to travel as required.

Responsibilities

Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution.
Assist in managing regional after-sales service operations and support field service activities.
Work closely with customers and service partners to resolve product and service-related issues in a timely manner.
Conduct on-site inspections, maintenance support, and technical training when required.
Track, analyze, and report common technical issues, and provide feedback for product improvement.
Support customer complaint handling and ensure proper follow-up and resolution.
Assist in major issue escalation and participate in root cause analysis.
Collaborate with cross-functional teams in engineering, quality, and operations to improve service processes and product performance.

Desired Qualifications

Experience with electric-vehicle batteries, automotive systems, or related technical products.
Prior field service or on-site support experience.
Bilingual proficiency in English and Mandarin Chinese.

_{The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.}

Job Summary

We are looking for a hands-on and customer-focused After-Sales Engineer to support post-sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery.

Key Responsibilities

Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution
Assist in managing regional after-sales service operations and support field service activities
Work closely with customers and service partners to resolve product and service-related issues in a timely manner
Conduct on-site inspections, maintenance support, and technical training when required
Track, analyze, and report common technical issues, and provide feedback for product improvement
Support customer complaint handling and ensure proper follow-up and resolution
Assist in major issue escalation and participate in root cause analysis
Collaborate with cross-functional teams (engineering, quality, operations) to improve service processes and product performance

Qualifications

Associate or Bachelor’s degree
1–3+ years of experience in after-sales support, technical service, spare parts, or battery-related industries preferred
Strong troubleshooting and problem-solving skills
Good communication skills and customer-oriented mindset
Ability to travel as required
Self-motivated, detail-oriented, and a strong team player

Preferred Qualifications

Experience with EV batteries, automotive systems, or related technical products
Prior field service or on-site support experience
Bilingual in English and Mandarin Chinese preferred.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

About the Company

RIDE Mobility

Electric bicycle sharing service platform

RIDE Mobility runs a modern electric bicycle sharing service. Customers can use RIDE’s fleet of electric bikes to travel to a chosen destination, paying for the ride as needed. The bikes are available for use through a flexible sharing system, typically via an app, and riders unlock a bike, ride to their destination, and return it to a designated location. The company differentiates itself by focusing on delivering riders to their destination on time while ensuring the ride is enjoyable, aiming to provide a reliable transportation option. The goal is to offer a convenient, timely, and pleasant way for people to move around using electric bicycles.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Mārupes pagasts, Latvia
Founded: 2019

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